Yes there is, you can find them under the guides section of our website or by clicking the links below:

• Set-up guide
• Troubleshooting guide

Smart Home Charge does not stock or install the Type 1 version of the Wallbox Pulsar Plus. 

There is a longer 7-metre cable, but this is only available on the more expensive 22kW version of the unit, which most customers cannot make the most of. If you'd prefer a longer cable, you may be better off with an untethered product, such as the Sync EV, and purchasing a charging cable separately. If you're interested in the 22kW version of the Wallbox Pulsar Plus with the 7-metre cable, please call our support team on 03333449234 so they can assist.

Yes. You can upgrade to the more powerful 22kW version but most UK properties cannot meet the electricity supply requirements for this. In addition many EVs in the UK are limited to charging at 7.4kW or less at home, which means you may not benefit from a 22kW three-phase charge point. Find out if you can have a 22kW charge point here.

The Wallbox Pulsar Plus is made with a high-quality plastic to protect it from the elements and is rated at IP54 for water ingress. That means it will perform perfectly well in the British weather.

Our engineers will help you do this on installation day, but if you need to re-add the Wallbox to the app for troubleshooting reasons then read our How to Set Up the Wallbox Pulsar Plus guide.

Yes, the Wallbox Pulsar Plus is available in Black or White

There is a three-year warranty on the Pulsar Plus supplied by Wallbox. Any issues under warranty should be dealt with by Wallbox direct.

Many customers will not need any upgrades to their electricity supply before having an EV charger installed. All installers are however required to notify the local Distribution Network Operator (DNO) of any EV charger installations, who will advise you and us if an upgrade to your property’s main fuse is necessary. This depends on your property’s “maximum demand” estimate, (which is submitted by our in-house technicians to your DNO as part of our process), the size of the main fuse or if your property is on a looped supply (connected to your neighbour). Any potential works will be handled by your DNO and they will contact you directly if this is the case.

If you have an EV or plug-in hybrid, or have one on order, then you are ready to get a charger installation quote. Simply choose the electric car charger you like the look of and select "Request a Quote" at the top of this page. Don't worry if you're not 100% sure on the charger - there will be time to swap this before payment if your change your mind.

Every installation is unique, which is why we ask you to complete our remote Online Site Survey. We need to properly assess the work involved in order to give you an accurate and honest quote. Our website prices are meant to be a guide and show the minimum cost for an installation of each particular charger. So, that means the quote we email to you may be different to the price on the website.

Typically this is 3-4 weeks after payment if you are claiming the Government OZEV Grant and a little quicker if you aren't. The main factors that affect your installation date are your remote site survey completion time, OZEV Grant application, and whether your DNO needs to complete any upgrades to your electricity supply before we install your charger. We keep you updated at each stage of the process, but you can help keep things moving by completing your remote site survey quickly and providing your OZEV Grant application evidence when we ask for it.

You can still get an installation from us even if you can’t find your vehicle on our website. Simply “Request a Quote” for the charger you like and tell us which vehicle you have in the quote form. Our vehicle listings are updated regularly but are not meant to be a definitive guide – there are simply too many new EVs and plug-in hybrids being launched for us to keep up!

Smart Home Charge is a nationwide installer, covering England, Scotland and Wales. We have experienced engineers covering all major cities and regions. We have limited capacity in some remote areas, but we will always advise you of availability and any expected lead time before you start your survey.

Yes. Our engineers will complete the initial setup and pairing of the charger app with the charge point itself as this is considered as part of the installation. However, the engineers are not required to demonstrate how the app works or set up any schedules for you. We have a number of setup guides, reviews, and troubleshooting articles on our website that may help or you can contact the manufacturer directly.

As OZEV-approved installers, we are able to help you apply for the £350 Grant supplied by the Government towards to the cost of your EV charge point installation. Our team will assess your eligibility for the grant and work with you to supply the right evidence to the Government in order to claim the grant. Your installation will not be booked until we have all the required documentation to submit your claim to the Government. However, as an installer Smart Home Charge does not approve or reject your claim and a successful charger installation does not mean your claim was approved. It can take up to three months post installation for confirmation of approval or rejection of your claim from the Government. To learn more, read our guide to the OZEV Grant and eligibility.