Who are we?
Smart Home Charge is a part of Response EPR Ltd, a nationally recognised electrical contractor with a proven track record of more than 30 years’ experience in delivering electrical services. We do not use outside contractors and all of our mobile workforce of fully qualified electrical technicians are DBS checked and trained to work in occupied homes. We carry out EV (Electric Vehicle) charger installations across England, Scotland and Wales with locally based engineers covering all area and postcodes.
Our friendly Customer Service team are ready to help you with any questions that you might have regarding your order or installation and our team of electrical experts are always on-hand to solve any technical problems.
As a NICEIC approved company, Response EPR Ltd is committed to delivering exceptional customer service and works to the highest standards in the electrical industry. We are also a certified Chas, Contructionline and SafeContractor company so all of our employees adhere to a strict code of health and safety practices.
As a company we believe in technology and sustainability, thats why we are continually investing in and developing our bespoke web-based job management system. This helps ensure the customer jouney is as smooth as possible, and our customers personal data is secure and compliant with European GDPR guidelines. In addition, the details of our customers jobs are readily available, and we closely monitor the progress of each job from start to finish.
We welcome all feedback related to our service, which helps us monitor and improve our service where needed. That’s why every single job we do, our customer's receive an automated text where they are able to rate and comment on our service.