Charging your electric car shouldn’t be complicated. We’re here to keep things simple, help you choose the right charger and start saving money on your car running costs.
Who are we?
Smart Home Charge is a nationwide installer of home charge points for electric cars. We sell and install a range of chargers to suit every need and budget without bamboozling you with unnecessary jargon.
We want every UK driver to realise the benefits of driving an electric car and experience the convenience of “fuelling” it at home.
But too often car dealers, manufacturers and other installers make car charging seem really complicated. Nobody wants to decipher kWh, charging speed or wade through energy tariffs.
Instead, we focus on down-to-earth advice and the facts to help you make the right choice so you can get to the exciting bit – being able to charge your electric car at home and start saving money!
This is why we created a place where you could learn about electric cars, charging and more. Then, when you’re ready to install a charger for your EV, we’re ready with you.
In everything we do, we pride ourselves on:
- Quality – you want an excellent and prompt install and so do we. That’s why our expert and highly experienced engineers are directly employed by Smart Home Charge and we do not use outside contractors.
- Honesty – we’re upfront about our costs, so there are no surprises on the day of installation.
- Simplicity – the world of EVs is new to many, so we never assume the level of knowledge a customer may have. We offer plain and impartial advice.
- Continuous learning – as the EV industry develops, we are committed to continually learning and improving our service.
- Accountability - we recognise when we haven't met our own high standards or if something has gone wrong and we do our best to put it right.
About the business
Smart Home Charge is a trading name of Response EPR Ltd - a nationally recognised electrical contractor with a proven track record in delivering electrical services in customers' homes. In addition to working with many of the leading manufacturers of EV home charge points, we also continue to work with many of the UK's well-known brand names in the home insurance and new homes part exchange sector.
We do not use outside contractors and all of our mobile workforce of fully qualified electrical technicians are DBS checked and trained to work in occupied homes. We carry out EV (Electric Vehicle) charger installations across England, Scotland and Wales with locally based engineers covering all areas and postcodes.
As a NICEIC approved company, Response EPR Ltd is committed to delivering exceptional customer service and works to the highest standards in the electrical industry. We are also a certified CHAS, Constructionline and SafeContractor company so all of our employees adhere to a strict code of health and safety practices.
As a company we believe in technology and sustainability, which is why we are continually investing in and developing our bespoke web-based job management system. This helps ensure the customer journey is as smooth as possible, and our customers' personal data is secure and compliant with European GDPR guidelines. In addition, the details of our customers' jobs are readily available, and we closely monitor the progress of each job from start to finish.
We want your feedback
As part of our company ethos to continuously learn and improve, we send an automated text to a customer for every single job we do asking them to rate and comment on our service. Whether good or bad, we use this information to continually refine our offering and service. Without your feedback, we wouldn't be able to learn, improve and grow. So, we are all ears - feel free to call or email us with your thoughts and comments on our website, products and service.