Get to know your Wallbox Pulsar Plus

This could be a fault with the unit or installation. Try the following:

• Disconnect the charger from the vehicle and turn off the circuit breaker. Wait 10 seconds before turning it back on. If the red error light persists, turn the unit off again and contact Wallbox.
• This can also be related to a firmware update. Check the firmware update instructions above to check if an update is available. Refer to the instructions at the top of this page on how to do this.
• This could be related to an over-voltage issue from the electricity suppliers. This is a standard safety feature but if it persists contact Wallbox.

If the vehicle did not charge fully or to the expected amount, please check the following:

• Do you have a schedule set? If you have a charging schedule set, this will physically limit the amount of time the vehicle will charge for and may not be enough to reach the charging percentage you expected. Try extending the charging schedule.
• Is there a limit on the vehicle? Most vehicles allow you to set a charging limit to prevent them charging all the way to 100%. It’s generally recommended to not charge above 80-90% on a daily basis. Check if there’s a limit set on your vehicle.
• Did the circuit breaker trip? Check the circuit breaker to see if it’s in the correct position. If it’s tripped then flip it back on. If the problem persists, please contact Wallbox.

There are many causes for this. There could be a fault with the software or unit, but check the following first:

• Is the vehicle scheduled to charge at a later time?
• Is the vehicle completely charged already?
• Is the Wallbox locked? In the Wallbox app, there is a digital lock – check the device is unlocked for charging. The light on the charger should show green if it’s unlocked.
• Does the vehicle itself have an error? Check the vehicle.
• Is the charging plug connected properly? Unplug and reconnect the plug.
• Is the charging plug dirty or damaged? This can prevent a good connection, so check it is in good condition.
• Is there a schedule set on the vehicle itself? Some vehicles have scheduling features built in that can conflict with the charger’s own schedule. Please disable any schedules on the vehicle.

If you’ve checked the above and still experience charging session issues, then please contact Wallbox directly who can remotely diagnose the issue.

If the vehicle is charging at a lower rate or speed than expected, check the following:

• Is the amp rate set to 32A in the Wallbox app? Check your Wallbox app – there is a dial where you can adjust the charging rate. Make sure the dial is “full”.
• Is there a manual limit on the vehicle? Some vehicles allow you to set a charging rate limit, such as 16A. Check inside your vehicle and make sure the setting is at 32A. If you’re unsure where this is, please contact the dealer who can assist.
• Is your vehicle limited to lower rates of charge? Some vehicles, especially plug-in hybrids, are automatically limited to lower rates of charge – for example, 3.6kW instead of 7.4kW. This means even if you have a 7.4kW charger, your vehicle will charge no faster than 3.6kW. Check our vehicle guides to see the rate for your vehicle or speak with your dealer.

If you’ve checked the above and the problem still persists, contact Wallbox.

The Wallbox can connect to the myWallbox smartphone app via Bluetooth. It has a range of 10 metres. If this is not working try the following:

• Turn your phone Bluetooth off and on again to see if your phone will connect.
• Make sure you’re within the 10-metre range of the Wallbox. Try moving a little closer or further away.

If this problem persists, please contact Wallbox who can investigate further.

To ensure regular updates and a more stable connection, the Wallbox should be connected to your home WiFi.

If you’re experiencing issues, try the following:

• Has the Wallbox been correctly paired to your home WiFi? Connect to your Wallbox via Bluetooth. Go into settings on the Wallbox app and try to reconnect to your home WiFi.
• Is your internet working? WiFi can be inconsistent, so using another WiFi enabled device, check that you have a connection and that you can connect to the internet. It may be the internet in your home is down temporarily.
• Try restarting your broadband router – you can usually switch it off on the back of the device or at the mains. Wait 10 seconds and turn it back on. Wait for the router to reset. Once ready, try connecting to the Wallbox again.

If none of the advice above works then you might need to contact Wallbox by visiting the 'contact us page on their website and filling out your details on their contact form.

You can also contact Wallbox via the app by logging into your account and on the main menu:

1. tap the account button (this is the icon in the top right-hand corner)
2. Tap "help and support"
3. On this screen you will have one of three options: report issue (via email), call Wallbox support centre, or visit the support section of their website
4. Select from one of these options and follow the instructions on the screen

Customers should receive their Wallbox Pulsar Plus charger before installation day (if ordered via Smart Home Charge). It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.

Before installation, customers should download the myWallbox app from the smartphone app store. Click the links below to download the myWallbox app:

• Download the myWallbox app for iOS (Apple iPhone and iPad)
• Download the myWallbox app for Android (Google, Samsung phones etc)

1. Open the myWallbox app

2. Customers should create a myWallbox account. Follow the on-screen instructions.

3. Once registered, the customer will receive an email to confirm the account.

4. Open the email from Wallbox and click the “Confirm” button.

5. Return to the app and sign in with the correct username/email address and password.

After installation, installers should pair the Wallbox Pulsar Plus with the myWallbox app to enable the full features available on the charger. Follow these instructions: 

1. Make sure Bluetooth on the smartphone is turned on as this is required for initial pairing
2. Open the myWallbox app and log in
3. Click “I already have a charger”
4. You should see the “Add Charger” menu. Here you can enter the Serial Number and UID (identification number). You can find this information on the outside of the charger itself
5. Click “Add” and the new Wallbox charger should now be available in the app
6. You can now pair the Wallbox Pulsar Plus with the customer's home WiFi
7. Enter the settings menu
8. Select Connectivity
9. Select WiFi and follow the on-screen instructions

Once the installation is complete, installers should check the Pulsar Plus connects correctly to the app.

If you have followed the above instructions, then follow these steps:

1. Turn on Bluetooth on your phone. The app should recognise it is connected to your Wallbox charger once it is turned on and nearby.
2. If it does not, try standing closer to the Wallbox charger.
3. The app should clearly show it is connected to your Wallbox, allowing you to set up schedules, monitor charging history and remote lock/unlock the Wallbox.