Access our FREE guide to home charger installation.
Access our FREE guide to home charger installation.
The myWallbox app allows you to set pre-defined times for your EV to charge, making it more convenient, as well as potentially helping you to save money if you have an energy tariff with an off-peak rate.
You can follow the steps below or watch the video further down the page.
The myWallbox app currently allows you to save up to four different charge schedules all of which can be viewed and edited on the main dashboard.
The Wallbox Pulsar Plus comes with a locking feature that prevents others from using your charger. The lock feature, located within the app, can also be automated to lock and unlock during specific times of the day such as when you are at work.
How to manually lock and unlock the Wallbox Pulsar Plus
To manually lock or unlock the Wallbox Pulsar Plus, first:
How to manage the autolocking feature
When autolock is activated, the Wallbox Pulsar Plus will automatically lock for a specified period of time or after your charge session has ended. To activate autolock, you'll need to:
While autolock is active, you will need to unlock the Wallbox Pulsar Plus via the app if you wish to charge your vehicle.
To get the most out of your Wallbox Pulsar Plus, it is important to keep your charger's firmware up to date.
To check and update your Wallbox, first you need to:
The Wallbox Pulsar Plus displays various statuses via the LED light ring located on the front of the unit. Each colour and light cycle represents a different state which we will list below:
Green light circulating around the Wallbox logo: - Your Pulsar Plus is powering on and initialising
Solid green light: - Your Wallbox Pulsar Plus is powered on and ready to use
Solid turquoise:- Your vehicle is connected to your pulsar plus and communication between both has been established. While waiting to complete an action or start the charging process, the LED device remains in this position. This Turquoise LED color is also displayed when:
Blinking turquoise:- This indicates that your Pulsar Plus has a charge schedule in place and is ready to start.
Slow blinking dark blue:- A secure connection between your charge point and your vehicle has been made and a charging session is in progress
Solid yellow:- Your Wallbox Pulsar Plus is locked
Solid red:- There is a fault with your charger. If your Wallbox Pulsar Plus is glowing this colour even after resetting then you will need to contact Wallbox
Solid White:- Your Wallbox Pulsar Plus is updating
You can get in touch with Wallbox by visiting the 'contact us' page and filling out your details on their form. Afterwhich, Wallbox will contact you directly via email or telephone.
As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent forced unplugging. If the Wallbox cable is not properly inserted into your vehicle, the locking mechanism in the vehicle's charging port might not lock on to the cable properly and therefore prevent a successful charge.
If you think this might have happened to you, we advise that you unplug the cable from your vehicle and plug it back in again, hold it in place until you hear the locking mechanism on your vehicle grab the charging cable.
Most vehicles can accept a charge rate of up to a 7.4kW AC using a typical dedicated home charge point, while some can accept a higher rate (up to 22kW) if you have a three-phase charger and three-phase electrical supply at home, though this is rare in the UK.
However, some electric cars, such as the original Nissan Leaf, are limited to lower charging rate. For example, some vehicles are limited to 6.6kW or even 3.7kW which means no matter what charge speed your Wallbox Pulsar Plus outputs, your vehicle will only accept its own max limit.
This means your car may be charging "slower" than the 7.4kW advertised by the EV charging unit, but this is perfectly normal if your vehicle has its own charging limit.
You can check your vehicle's charge speed by finding it on our vehicle database. You should also be able to find your vehicle's max charge speed in its manual.
If you know your vehicle can accept the max charge speed offered by your Pulsar Plus, but it's still charging at a slower rate then it's worth checking the settings as some cars can manually limit charging speed as a menu option. We recommend you check your vehicle's settings to make sure that the limiter is either off or set to the max output of your Pulsar Plus.
If you are finding your vehicle hasn't charged fully or at all after a charge schedule, it could be due to the vehicle itself. Some vehicles have built-in charge scheduling features which can interfere with and "contradict" the Wallbox Pulsar Plus' own charge schedule. Every vehicle is different, so we advise checking the manual that came with your vehicle if you are unsure how to turn off or modify its charge scheduling.
It's rare, but an EV charger may trip at the consumer unit if it detects a fault . This is a safety feature, but simply switching the car charger back on at the consumer unit should get you up and running again.
If it keeps recurring then check the specific troubleshooting issues further down the page.
It’s a cliché, but it genuinely can work. Sometimes the Wallbox just needs a kick up the backside and the best way to do this is to reset it.
This could be a fault with the unit or installation. Try the following:
If the vehicle did not charge fully or to the expected amount, please check the following:
There are many causes for this. There could be a fault with the software or unit, but check the following first:
If you’ve checked the above and still experience charging session issues, then please contact Wallbox directly who can remotely diagnose the issue.
If the vehicle is charging at a lower rate or speed than expected, check the following:
If you’ve checked the above and the problem still persists, contact Wallbox.
The Wallbox can connect to the myWallbox smartphone app via Bluetooth. It has a range of 10 metres. If this is not working try the following:
If this problem persists, please contact Wallbox who can investigate further.
To ensure regular updates and a more stable connection, the Wallbox should be connected to your home WiFi.
If you’re experiencing issues, try the following:
If none of the advice above works then you might need to contact Wallbox by visiting the 'contact us' page on their website and filling out your details on their contact form.
Customers should receive their Wallbox Pulsar Plus charger before installation day (if ordered via Smart Home Charge). It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.
1. Open the myWallbox app
2. Customers should create a myWallbox account. Follow the on-screen instructions.
3. Once registered, the customer will receive an email to confirm the account.
4. Open the email from Wallbox and click the “Confirm” button.
5. Return to the app and sign in with the correct username/email address and password.
After installation, installers should pair the Wallbox Pulsar Plus with the myWallbox app to enable the full features available on the charger. Follow these instructions:
Once the installation is complete, installers should check the Pulsar Plus connects correctly to the app.
If you have followed the above instructions, then follow these steps:
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