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Get to know your Tesla Wall Connector
We've created this page to help you understand your EV charger so you can get the most out of it and deal with any potential hiccups along the way. Get started with these key features for your Tesla Wall Connector.
Open your Tesla’s charging port cover with the touch of a button
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With the Tesla Wall Connector, you can open the charging port of your Tesla vehicle with the push of a button.

To do this, simply hold the charging gun of your Tesla Wall Connector near to the charging port of your Tesla vehicle and push the button located on the top of the handle and the cover will open.

Setting up WiFi
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If you have a Tesla Wall Connector Generation three, you can now connect your charger to WiFi to receive over-the-air updates from Tesla. If you have had your charger installed by a Smart Home Charge Engineer, we will do this step for you.

To set up WiFi, you will need to:

  1. Turn on the wall charger via the circuit switch. If everything is operational, the Wall Connector should display a line of green LEDs for 10 seconds
  2. Using a WiFi enabled device such as a smartphone or tablet, you can either: 
    • scan the QR code found on the front of the quick start guide; or 
    • stand near the wall connector, open the WiFi settings on your chosen device and connect to the Wall Connector (the WiFi signal name should be “TeslaWallConnector_” followed by a six-digit code). The password is located on the front of the quick start guide under “WPA2”.
  3. Once connected scan the QR code below (this can also be found inside the QuickStart guide). If you are using a laptop or a device that does not have a camera, then type the following into the devices’ web browser: http://192.168.92.1
  4. If successful you’ll see your unit information followed by four boxes. Tap/click the box that says “WiFi”
  5. Select your home WiFi from the list of options and enter your password when prompted
  6. If entered correctly you’ll be moved to the connection editing screen. Here you can edit your connectivity information such as your password or WiFi name if you need to.
  7. Tap/click “back” when finished

Under "WiFi" in the menu, you should see a green dot with the word “connected” next to it.

LED light
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The LED light strip on the front of your Tesla Wall Connector isn’t just there for looks, it also tells you the charger’s status. Below is that each arrangement means:

Solid green light at the top of the strip: Charger is on standby and ready to be plugged into a vehicle

Green light streaming down the light strip: This means that the charger is plugged in and charging a vehicle.

Solid blue light at the top of the LED strip: The charger is communicating with the vehicle it’s plugged into or it’s on a charge schedule.

Solid Red: This means that there is an internal fault with the charger. If this occurs with your Wall Connector, we advise that you turn your charger off and on at the trip switch.

Need to contact Tesla?
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If you need to contact Tesla, you can do so via:

  • Clicking here to visit their customer service page (you will need to sign into your Tesla account)
  • Calling: 0800 756 9960
Charger isn't working? Try these steps first!
Most EV chargers are very reliable and should charge your vehicle as intended. However, there are lots of variables with EV charging that can occasionally interrupt this process. Make sure you've checked the below before moving on to the advanced troubleshooting steps further down the page, as there could be a simple solution to the problem.
Is there power to the unit?
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To signal that the unit is receiving an electrical current, the Tesla Wall Connector has a LED light strip on the front which glows different colours depending on the state of the charger. If the light on the front of the Tesla Wall Connector is unlit then this could mean that there is no power reaching your unit. If you are finding that this is the case with your unit, then we advise that you check that the circuit breaker to the Tesla Wall Connector isn't off or tripped.

If the circuit breaker is set to the on position but your charger still does not power on, contact Tesla.

Can you charge your car at all?
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After plugging the charging gun of the Tesla Wall Connector into your vehicle, the light strip on the front of the charging unit should start either showing a green light that streams down the strip to signal that it is charging your vehicle or solid blue if your vehicle has a charge schedule enabled.

If you can't do any of the above or your vehicle doesn't start charging then it means that there is a fault with the unit and you will need to contact Tesla.

Have you tried resetting the unit?
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Sometimes a reset is all you need to fix most problems that might occur with your charger. To reset the Tesla Wall Connector first you’ll need to:

  1. Locate the circuit breaker that the charger is connected to
  2. Turn the circuit breaker to the off position and leave it there for 10 seconds in order to allow any residual current to drain.
  3. Turn the circuit breaker back on.
  4. Wait for the charger to power back on. The light on the front should glow a solid green if the charger has powered on and connected successfully.
Have you tried this?
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In order to stay up to date with the latest firmware, the 3rd Generation Tesla Wall Connector uses WiFi as its connectivity source. To check if it is connected to WiFi you’ll need to:

  1. Press and hold the cable handle button for 5 seconds
  2. If step one is successful, the LED on the front of the main unit should start glowing green and will start broadcasting its own WiFi access point for 15 minutes
  3. Using your phone, connect to the WiFi signal emitted from the charge point. You should see the chargers’ name appear in the WiFi connectivity options on your phone.
  4. When prompted by your phone, enter the 12 digit password located on the front of your chargers’ quick start guide.
  5. Using your phones’ camera, scan the QR code below or enter the IP address into http://192.168.92.1
  6. Enter your WiFi details where prompted

If done successfully, you should receive a confirmation screen telling you that your charger has successfully connected to your WiFi network and that it’s ready to charge.

Tesla Wall Connector Advanced Troubleshooting
My charger is not charging my vehicle or it’s not charging my vehicle as fast as usual. There’s also three red blinking lights on the front.
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This problem can occur due to high temperatures. In California, where Tesla is based, the hot weather can be a factor behind this problem. In the UK, however, the weather is less likely to be an issue but it is something to keep in mind on those occasional hot summer days. If you are experiencing one of these rare days, please leave the charger alone for a few minutes in order to allow the charger to cool down.

A high-temperature warning can also occur if the charger has been installed incorrectly. To check if this is the case, feel the faceplate of the charger and the handle of the charging gun for excessive warmth. If you do feel excessive warmth in these areas please leave the charge point alone and contact Tesla.

The online features of my Tesla Wall Connector aren’t working. There are also four blinking red lights on the front of the unit.
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The four blinking red lines on the charger signify that your charger is having problems connecting to your WiFi network. Firstly, please check to see if your WiFi router is fully operational and connected to the internet.

If you have changed the password on your router recently you’ll need to update your charger with the new details. You can do this by following the instructions in the “check that the Tesla Wall Connector is connected to WiFi” section above.

If your router is fully connected and working but you are still experiencing problems with your charger connecting to it then your issue might be to do with signal strength in the area of your charger. We do ask customers to check the signal strength at the charger location before install but it’s also good practice to check the signal strength afterward too if you’re experiencing connectivity issues, especially if you’ve recently moved your router.

You can do this by bringing any WiFi enabled mobile device to the area where the charger is installed and checking the number of bars on the signal strength indicator (usually located on the top right corner of the screen if using a smartphone).

The LED on the front of my Tesla Wall Connector is glowing solid red and not charging my vehicle
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If you’re experiencing this problem even after resetting the circuit breaker, then you’ll need to contact Tesla as there might be a hardware fault.

The problem with my unit is not listed on here or the advice given has not solved my issue
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If none of the advice above works then you might need to contact Tesla via:

  • Clicking here to visit their customer service page (you will need to sign into your Tesla account)
  • Calling: 0800 756 9960
Tesla Wall Connector Installation and Setup Guidance for installers
Step 1: Check the charger
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Customers should receive their Tesla Wall Connector charger before installation day. It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.

In the box you should see:

Once the Tesla Wall Charger is in your hands and you've checked that everything that should be in the box is in the box, let us know it has arrived safely. You do this by clicking on the “My Charger Has Arrived” button in the email we sent you. This is important and lets our system know we are one step closer to booking your installation. Knowing you have the correct charger also means we can book you in for installation and allows us to resolve any issues (if there are any) before installation day.

Step 2: Set-up the WiFi (Tesla Wall Connector 3rd generation only)
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Unlike previous generations of the Wall Connector, the new third-generation now requires a WiFi connection with your home router to work. This is because Tesla will be releasing updates for the charge point.

To connect the Tesla Wall Connector to the customer's home WiFi:

  1. Turn on the wall charger via the circuit switch. If everything is operational, the Wall Connector should display a line of green LEDs for 10 seconds
  2. Using a WiFi enabled device such as a smartphone or tablet, you can either: 
    • scan the QR code found on the front of the quick start guide; or 
    • stand near the wall connector, open the WiFi settings on your chosen device and connect to the Wall Connector (the WiFi signal name should be “TeslaWallConnector_” followed by a six-digit code). The password is located on the front of the quick start guide under “WPA2”.
  3. Once connected scan the QR code below (this can also be found inside the QuickStart guide). If you are using a laptop or a device that does not have a camera, then type the following into the devices’ web browser: http://192.168.92.1
  4. If successful you’ll see the unit information followed by four boxes. Tap/click the box that says “WiFi”
  5. Select the customer's home WiFi from the list of options and enter your password when prompted
  6. If entered correctly you’ll be moved to the connection editing screen. Here you can edit the connectivity information such as the password or WiFi name if you need to.
  7. Tap/click “back” when finished
  8. Under "WiFi" in the menu, you should see a green dot with the word “connected” next to it.
Not ready for a home EV charger yet?
Still have questions?

Download our FREE Go Electric guide to home charger installation.

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BE THE FIRST TO KNOW
Sign up and instantly get:
  • Your FREE and exclusive interactive Go Electric guide
  • The latest EV charger reviews
  • New car releases and EV news
  • App set-up guides and more electric car charging tips

You can unsubscribe at any time.

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