Access our FREE guide to home charger installation.
Access our FREE guide to home charger installation.
With the Tesla Wall Connector, you can open the charging port of your Tesla vehicle with the push of a button.
To do this, simply hold the charging gun of your Tesla Wall Connector near to the charging port of your Tesla vehicle and push the button located on the top of the handle and the cover will open.
If you have a Tesla Wall Connector Generation three, you can now connect your charger to WiFi to receive over-the-air updates from Tesla. If you have had your charger installed by a Smart Home Charge Engineer, we will do this step for you.
To set up WiFi, you will need to:
Under "WiFi" in the menu, you should see a green dot with the word “connected” next to it.
The LED light strip on the front of your Tesla Wall Connector isn’t just there for looks, it also tells you the charger’s status. Below is that each arrangement means:
Solid green light at the top of the strip: Charger is on standby and ready to be plugged into a vehicle
Green light streaming down the light strip: This means that the charger is plugged in and charging a vehicle.
Solid blue light at the top of the LED strip: The charger is communicating with the vehicle it’s plugged into or it’s on a charge schedule.
Solid Red: This means that there is an internal fault with the charger. If this occurs with your Wall Connector, we advise that you turn your charger off and on at the trip switch.
If you need to contact Tesla, you can do so via:
To signal that the unit is receiving an electrical current, the Tesla Wall Connector has a LED light strip on the front which glows different colours depending on the state of the charger. If the light on the front of the Tesla Wall Connector is unlit then this could mean that there is no power reaching your unit. If you are finding that this is the case with your unit, then we advise that you check that the circuit breaker to the Tesla Wall Connector isn't off or tripped.
If the circuit breaker is set to the on position but your charger still does not power on, contact Tesla.
After plugging the charging gun of the Tesla Wall Connector into your vehicle, the light strip on the front of the charging unit should start either showing a green light that streams down the strip to signal that it is charging your vehicle or solid blue if your vehicle has a charge schedule enabled.
If you can't do any of the above or your vehicle doesn't start charging then it means that there is a fault with the unit and you will need to contact Tesla.
Sometimes a reset is all you need to fix most problems that might occur with your charger. To reset the Tesla Wall Connector first you’ll need to:
In order to stay up to date with the latest firmware, the 3rd Generation Tesla Wall Connector uses WiFi as its connectivity source. To check if it is connected to WiFi you’ll need to:
If done successfully, you should receive a confirmation screen telling you that your charger has successfully connected to your WiFi network and that it’s ready to charge.
This problem can occur due to high temperatures. In California, where Tesla is based, the hot weather can be a factor behind this problem. In the UK, however, the weather is less likely to be an issue but it is something to keep in mind on those occasional hot summer days. If you are experiencing one of these rare days, please leave the charger alone for a few minutes in order to allow the charger to cool down.
A high-temperature warning can also occur if the charger has been installed incorrectly. To check if this is the case, feel the faceplate of the charger and the handle of the charging gun for excessive warmth. If you do feel excessive warmth in these areas please leave the charge point alone and contact Tesla.
The four blinking red lines on the charger signify that your charger is having problems connecting to your WiFi network. Firstly, please check to see if your WiFi router is fully operational and connected to the internet.
If you have changed the password on your router recently you’ll need to update your charger with the new details. You can do this by following the instructions in the “check that the Tesla Wall Connector is connected to WiFi” section above.
If your router is fully connected and working but you are still experiencing problems with your charger connecting to it then your issue might be to do with signal strength in the area of your charger. We do ask customers to check the signal strength at the charger location before install but it’s also good practice to check the signal strength afterward too if you’re experiencing connectivity issues, especially if you’ve recently moved your router.
You can do this by bringing any WiFi enabled mobile device to the area where the charger is installed and checking the number of bars on the signal strength indicator (usually located on the top right corner of the screen if using a smartphone).
If you’re experiencing this problem even after resetting the circuit breaker, then you’ll need to contact Tesla as there might be a hardware fault.
If none of the advice above works then you might need to contact Tesla via:
Customers should receive their Tesla Wall Connector charger before installation day. It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.
In the box you should see:
Once the Tesla Wall Charger is in your hands and you've checked that everything that should be in the box is in the box, let us know it has arrived safely. You do this by clicking on the “My Charger Has Arrived” button in the email we sent you. This is important and lets our system know we are one step closer to booking your installation. Knowing you have the correct charger also means we can book you in for installation and allows us to resolve any issues (if there are any) before installation day.
Unlike previous generations of the Wall Connector, the new third-generation now requires a WiFi connection with your home router to work. This is because Tesla will be releasing updates for the charge point.
To connect the Tesla Wall Connector to the customer's home WiFi:
Download our FREE Go Electric guide to home charger installation.
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