Get to know your Hypervolt Home

As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent forced unplugging. If the Hypervolt Home cable is not properly inserted into your vehicle, the locking mechanism in the vehicle's charging port might not lock onto the cable properly and therefore prevent any charge coming from the Hypervolt Home going into your vehicle.

If you think this might have happened to you, we advise that you unplug the cable from your vehicle and plug it back in again hold it in place until you hear the locking mechanism on your vehicle grab the charging cable.

Most vehicles can accept an AC charge rate of up to 7.4kW using a single phase charger. Some older vehicles such as the first Nissan Leaf charge at a much slower rate however. This means that no matter what charge speed your charging point outputs, your vehicle will limit the speed to its max output.

You can check your vehicle's charge speed by finding it on the vehicle page section of our website (it will be listed under charging time). You should also be able to find your vehicle's max charge speed in its manual. 

The light on the front LED bolt of the Hypervolt will reduce in size if the charger is charging at a slower rate than its max.

If you know that your vehicle can accept the max charge speed outputted by your Hypervolt but your vehicle is still charging at a slower rate then the next thing to check is if your vehicle isn't deliberately limiting the charge rate due to a setting.

Some vehicles have the ability to adjust the charge speed manually which when set will limit the charge rate that your Hypervolt outputs to your vehicle. We recommend that you check your vehicle's settings to make sure that the limiter is either off or set to the max output of your Hypervolt.

If you are finding that your vehicle hasn't charged fully or at all after a charge schedule, it could be due to the vehicle itself. Some vehicles have built-in charge scheduling features which can interfere with the Hypervolt Home's own charge scheduling. Every vehicle is different, so we advise checking the manual that came with your vehicle if you are unsure how to turn off or modify its charge scheduling.

If you have done the above but are still having issues, please check using the Hypervolt app that you do not have any conflicting charge schedules.

It's rare, but an EV charger may trip at the consumer unit if it detects a fault. This is a safety feature, but simply switching the car charger back on at the consumer unit should get you up and running again.

If it keeps recurring then check the specific troubleshooting issues further down the page.

It’s a cliché, but it genuinely can work. Sometimes the Hypervolt Home just needs a kick up the backside and the best way to do this is to reset it.

1. Locate the dedicated circuit breaker (see photos below). This should be where your installer connected the charger’s cabling to your mains supply.

2. Switch it off and leave for 10 seconds.

3. Now switch back on again

Update the app

Most phones nowadays will automatically keep installed apps up to date, but it’s always good practice to make sure that it is.

To do this you’ll first need to go into the app store on the iPhone or the Google Play Store on Android. Navigate to your installed apps and you should see a list of which apps are up to date and which ones aren’t. If the Hypervolt app is showing that there’s an update available, tap “update”.