Access our FREE guide to home charger installation.
Access our FREE guide to home charger installation.
There are three types of scheduling methods available on the Easee One, these are:
Delayed start acts as a “one-off” charge schedule, meaning that once your charge session is complete your Easee will go back to charging as soon as a cable is plugged in. To set a delayed start you will need to:
Your Easee One will now start charging a plugged-in vehicle to full when the set time starts. If you want to end your charge session early, you will need to go into the app and tap the pause button on the main menu.
When using the week plan option, you can set a reoccurring charge schedule to coincide with the off-peak hours of your energy tariff. You can even specify what days of the week you want the charge session to be active on. To set a weekly plan, simply:
Your Easee One will now start charging a plugged-in vehicle on the times and days according to the your parameters. If you want to end your charge session early, you will need to go into the app and tap the pause button on the main menu.
The Easee one can be used as either a tethered charger or untethered charger. By default, all Easee ones are in untethered mode (Called ‘Unlocked/locked’ mode in the Easee app) meaning that the cable can be detached from the unit when it’s not being used to charge a vehicle. To switch your Easee One to tethered mode (Called ‘Always Locked’ mode in the Easee app), meaning that the unit will lock the charging cable in place until you turn off tethered mode, simply:
Your Easee charger will now permanently lock the cable into the unit’s charging port until you go into the app and switch the option back to ‘Unlocked’
The Easee One communicates its current status using the light strip located on the front of the unit. Below is what each colour means:
If you need to contact Easee you can do so by visiting the 'user support' page on their website and filling out your details on their contact form. Easee will then contact you directly via phone or email.
As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent accidental or forced unplugging. If the Easee cable is not properly inserted into your vehicle, the locking mechanism in the vehicle's charging port might not lock onto the cable properly and therefore prevent any charge coming from the Easee One going into your vehicle.
If you think this might have happened to you, we advise that you unplug the cable from your vehicle and plug it back in again hold it in place until you hear the locking mechanism on your vehicle grab the charging cable.
Like your vehicle, the Easee One also has a locking mechanism in it’s cable port which locks your cable in place during charge sessions and permanently if you have your charger in tethered mode (known as unlocked/locked mode on the Easee app). If you choose to have your Easee in untethered mode (known as ‘locked/unlocked’ mode on the Easee app), we advise that you check that the cable is properly inserted into the cable port of your Easee One as well as your vehicle before starting a charge session.
Most vehicles can accept a charge rate of up to an AC charge rate of up to 7.4kW using a single phase charger and up to 11kW using a 3-phase charger. Some older vehicles such as the first Nissan Leaf charge at a much slower rate. This means that no matter what charge speed your Easee One outputs, your vehicle will limit the speed to its max output.
You can check your vehicle's charge speed by finding it on the vehicle page section of our website (it will be listed under charging time). You should also be able to find your vehicle's max charge speed in its manual.
If you know that your vehicle can accept the max charge speed outputted by your Easee One but your vehicle is still charging at a slower rate then the next thing to check is if your vehicle isn't deliberately limiting the charge rate due to a setting. Some vehicles have the ability to adjust the charge speed manually which when set will limit the charge rate that your Easee One outputs to your vehicle. We recommend that you check your vehicle's settings to make sure that the limiter is either off or set to the max output of your charger.
If you are finding that your vehicle hasn't charged fully or at all after a charge schedule, it could be due to the vehicle itself. Some vehicles have built-in charge scheduling features which can interfere with the Easee One’s charge scheduling. Every vehicle is different, so we advise checking the manual that came with your vehicle if you are unsure how to turn off or modify its charge scheduling.
It's rare, but an EV charger may trip at the consumer unit if it detects a fault . This is a safety feature, but simply switching the car charger back on at the consumer unit should get you up and running again.
If it keeps recurring then check the specific troubleshooting issues further down the page.
It’s a cliché, but it genuinely can work. Sometimes the Easee One just needs a kick up the backside and the best way to do this is to reset it.
There are two main reasons why this might have happened, these are:
Fortunately, Easee builds a manual unlock release procedure into its chargers. To activate manual unlock, you will need to:
This means that the Easee One is waiting to be configured. If this problem has occurred to your unit after the install has been completed then there may be a fault with the charger itself in which case, please go to Easee's support page.
There are a few reasons why this might be occuring.
Most modern EVs can accept an AC charging rate of up to 7.4kW using a single phase power supply (and up to 11kW if you have a three-phase power supply). Some older EVs however are much slower and will limit the charging rate to it's maximum power input. This means that even if your Easee is outputting at 7.4kW to the vehicle, the on-board charger in the vehicle will limit the rate to whatever its maximum charge speed is.
The other reason this might be occuring could be due to the power settings being limited by your Easee app. To check the power settings first:
Your Easee charger should now start charging at your chosen charging speed.
If none of the advice above works then you might need to contact Easee. You can do this by visiting the 'user support' page on their website and filling out your details on their contact form.
Customers should receive their Easee One charger before installation day. It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent
The Easee One charger needs to be installed before you can pair it with the app on the customer's device
Once the charger is installed, you will now able to pair the app to the charger.
After you have followed these steps, your installer should check that your app and Easee One charger are correctly paired.
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