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Get to know your Easee One
We've created this page to help you understand your EV charger so you can get the most out of it and deal with any potential hiccups along the way. Get started with these key features for your Easee One.
Set up a schedule
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There are three types of scheduling methods available on the Easee One, these are:

  • Delayed Start
  • Week Plan

Delayed Start

Delayed start acts as a “one-off” charge schedule, meaning that once your charge session is complete your Easee will go back to charging as soon as a cable is plugged in. To set a delayed start you will need to:

  1. Open the Easee app
  2. Tap “schedule”
  3. Tap “delayed start”
  4. Tap where it says “time”
  5. Use the hour and minutes wheel to set the time that you want the charge schedule to start

Your Easee One will now start charging a plugged-in vehicle to full when the set time starts. If you want to end your charge session early, you will need to go into the app and tap the pause button on the main menu.

Week Plan

When using the week plan option, you can set a reoccurring charge schedule to coincide with the off-peak hours of your energy tariff. You can even specify what days of the week you want the charge session to be active on. To set a weekly plan, simply:

  1. Open the Easee app
  2. Tap “Schedule”
  3. Tap the “week plan” option
  4. Below where it says week plan, there will be a days of the week line. Slide your finger along the days that you want your charge schedule to be active (your selection should highlight in blue)
  5. Tap where it says start time and use the hour and minutes wheels to set the time that you want your schedule to begin and tap ‘done’ when finished
  6. Repeat step five for the time that you want your schedule to end.

Your Easee One will now start charging a plugged-in vehicle on the times and days according to the your parameters. If you want to end your charge session early, you will need to go into the app and tap the pause button on the main menu.

Locking the cable
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The Easee one can be used as either a tethered charger or untethered charger. By default, all Easee ones are in untethered mode (Called ‘Unlocked/locked’ mode in the Easee app) meaning that the cable can be detached from the unit when it’s not being used to charge a vehicle. To switch your Easee One to tethered mode (Called ‘Always Locked’ mode in the Easee app), meaning that the unit will lock the charging cable in place until you turn off tethered mode, simply:

  1. Plug your charging cable into your Easee One
  2. Open the Easee app
  3. Select your Easee in the menu
  4. Tap the cable icon (located at the bottom left of the pictured Easee One)
  5. Select the ‘Always Locked’ option

Your Easee charger will now permanently lock the cable into the unit’s charging port until you go into the app and switch the option back to ‘Unlocked’

What the different colours on the light strip mean
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The Easee One communicates its current status using the light strip located on the front of the unit. Below is what each colour means:

  • Light in the bottom of the light strip (A main unit has two diodes lit) = Standby
  • White – constant light = Car connected
  • White – pulsating light = Charging in progress
  • White – flashing light = Waiting for authentication
  • White – fast flashing light = RFID- tag received (Awaiting key verification from backend system)
  • Blue – constant light = Smart charging enabled (Car connected)
  • Blue – pulsating light = Smart charging in progress
Need to contact Easee?
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If you need to contact Easee you can do so by visiting the 'user support' page on their website and filling out your details on their contact form. Easee will then contact you directly via phone or email.

Charger isn't working? Try these steps first!
Most EV chargers are very reliable and should charge your vehicle as intended. However, there are lots of variables with EV charging that can occasionally interrupt this process. Make sure you've checked the below before moving on to the advanced troubleshooting steps further down the page, as there could be a simple solution to the problem.
Is the cable plugged in correctly?
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As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent accidental or forced unplugging. If the Easee cable is not properly inserted into your vehicle, the locking mechanism in the vehicle's charging port might not lock onto the cable properly and therefore prevent any charge coming from the Easee One going into your vehicle.

If you think this might have happened to you, we advise that you unplug the cable from your vehicle and plug it back in again hold it in place until you hear the locking mechanism on your vehicle grab the charging cable.

Like your vehicle, the Easee One also has a locking mechanism in it’s cable port which locks your cable in place during charge sessions and permanently if you have your charger in tethered mode (known as unlocked/locked mode on the Easee app). If you choose to have your Easee in untethered mode (known as ‘locked/unlocked’ mode on the Easee app), we advise that you check that the cable is properly inserted into the cable port of your Easee One as well as your vehicle before starting a charge session.

What charging rate can your vehicle accept?
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Most vehicles can accept a charge rate of up to an AC charge rate of up to 7.4kW using a single phase charger and up to 11kW using a 3-phase charger. Some older vehicles such as the first Nissan Leaf charge at a much slower rate. This means that no matter what charge speed your Easee One outputs, your vehicle will limit the speed to its max output.

You can check your vehicle's charge speed by finding it on the vehicle page section of our website (it will be listed under charging time). You should also be able to find your vehicle's max charge speed in its manual.

Check the vehicle's onboard charging settings
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If you know that your vehicle can accept the max charge speed outputted by your Easee One but your vehicle is still charging at a slower rate then the next thing to check is if your vehicle isn't deliberately limiting the charge rate due to a setting. Some vehicles have the ability to adjust the charge speed manually which when set will limit the charge rate that your Easee One outputs to your vehicle. We recommend that you check your vehicle's settings to make sure that the limiter is either off or set to the max output of your charger.

Is your vehicle's settings clashing with your charger app schedule?
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If you are finding that your vehicle hasn't charged fully or at all after a charge schedule, it could be due to the vehicle itself. Some vehicles have built-in charge scheduling features which can interfere with the Easee One’s charge scheduling. Every vehicle is different, so we advise checking the manual that came with your vehicle if you are unsure how to turn off or modify its charge scheduling.

Has the charger tripped at the consumer unit?
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It's rare, but an EV charger may trip at the consumer unit if it detects a fault . This is a safety feature, but simply switching the car charger back on at the consumer unit should get you up and running again.

If it keeps recurring then check the specific troubleshooting issues further down the page.

Reset the Easee One
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It’s a cliché, but it genuinely can work. Sometimes the Easee One just needs a kick up the backside and the best way to do this is to reset it.

  1. Power down the Easee by switching it off at the mains
  2. Locate the dedicated circuit breaker (see photos below). This should be where your installer connected the charger’s cabling to your mains supply.
  3. Switch it off and leave for 10 seconds.
  4. Now switch back on again

Easee One Troubleshooting
The Easee One will not release my charging cable even after I disabled the permanent lock
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There are two main reasons why this might have happened, these are:

  • You are using a third party cable that might have become stuck in the Easee One's locking mechanism,
  • Someone has tried pulling the cable out of the Easee One before the locking mechanism has had time to release it.

Fortunately, Easee builds a manual unlock release procedure into its chargers. To activate manual unlock, you will need to:

  1. Make sure that your vehicle is disconnected from the cable
  2. Go on your Easee app and make sure that the permanent lock is disconnected
  3. Push the charging cable into the Easee charger
  4. Keep the cable pressed into the charger and with the other hand, hold the touch button on the front for two seconds
  5. Pull the cable out of the charger
  6. Repeat steps 1 to 5 if it didn't work the first time
The light strip on the Easee One is glowing yellow at the bottom
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This means that the Easee One is waiting to be configured. If this problem has occurred to your unit after the install has been completed then there may be a fault with the charger itself in which case, please go to Easee's support page.

My Easee One isn't charging at the speed I expected
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There are a few reasons why this might be occuring.

Most modern EVs can accept an AC charging rate of up to 7.4kW using a single phase power supply (and up to 11kW if you have a three-phase power supply). Some older EVs however are much slower and will limit the charging rate to it's maximum power input. This means that even if your Easee is outputting at 7.4kW to the vehicle, the on-board charger in the vehicle will limit the rate to whatever its maximum charge speed is.

The other reason this might be occuring could be due to the power settings being limited by your Easee app. To check the power settings first:

  1. Open the easee app
  2. Tap power management located on the main screen
  3. Three options should appear: automatic, single phase and three phase. Select the aproproate option for your installation (in most cases this will be single phase unless you have opted for a three-phase installation. Choose automatic if you are unsure.)
  4. Exit out of the menu

Your Easee charger should now start charging at your chosen charging speed.

The problem with my unit is not listed on here or the advice given has not solved my issue
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If none of the advice above works then you might need to contact Easee. You can do this by visiting the 'user support' page on their website and filling out your details on their contact form.

Easee One Installation and Setup Guidance for installers
Step 1: Check the charger
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Customers should receive their Easee One charger before installation day. It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent

Step 2: Download the app
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Before installation, customers should download the Easee app from the smartphone app store. Click the links below to download the Easee app:

Step 3: Set up the app
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  1. Open the Easee app
  2. Here you will need to register an Easee account. Follow the on-screen instructions.
  3. Once registered, the app will ask you to confirm a phone number. The customer will receive a text message with a four digit code in it.
  4. Copy and paste the code from the text message into the input box on the confirmation screen of the app.
  5. If successful, the app show you a welcome screen. Read through the welcome slides to get to the pairing screen.

The Easee One charger needs to be installed before you can pair it with the app on the customer's device

Step 4: Installation and pairing
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Once the charger is installed, you will now able to pair the app to the charger.

  1. On the pairing screen, tap the plus button
  2. Select the charging robot option
  3. Enter the serial number located either on front of the charger under the faceplate.
  4. Enter the four digit pin code. This can also be found above the serial number.

Step 5: After Pairing
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After you have followed these steps, your installer should check that your app and Easee One charger are correctly paired.

Not ready for a home EV charger yet?
Still have questions?

Download our FREE Go Electric guide to home charger installation.

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  • Your FREE and exclusive interactive Go Electric guide
  • The latest EV charger reviews
  • New car releases and EV news
  • App set-up guides and more electric car charging tips

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