Get to know your Easee One

There are two main reasons why this might have happened, these are:

• You are using a third party cable that might have become stuck in the Easee One's locking mechanism,
• Someone has tried pulling the cable out of the Easee One before the locking mechanism has had time to release it.

Fortunately, Easee builds a manual unlock release procedure into its chargers. To activate manual unlock, you will need to:

1. Make sure that your vehicle is disconnected from the cable
2. Go on your Easee app and make sure that the permanent lock is disconnected
3. Push the charging cable into the Easee charger
4. Keep the cable pressed into the charger and with the other hand, hold the touch button on the front for two seconds
5. Pull the cable out of the charger
6. Repeat steps 1 to 5 if it didn't work the first time

This means that the Easee One is waiting to be configured. If this problem has occurred to your unit after the install has been completed then there may be a fault with the charger itself in which case, please go to Easee's support page.

There are a few reasons why this might be occuring.

Most modern EVs can accept an AC charging rate of up to 7.4kW using a single phase power supply (and up to 11kW if you have a three-phase power supply). Some older EVs however are much slower and will limit the charging rate to it's maximum power input. This means that even if your Easee is outputting at 7.4kW to the vehicle, the on-board charger in the vehicle will limit the rate to whatever its maximum charge speed is.

The other reason this might be occuring could be due to the power settings being limited by your Easee app. To check the power settings first:

1. Open the easee app
2. Tap power management located on the main screen
3. Three options should appear: automatic, single phase and three phase. Select the aproproate option for your installation (in most cases this will be single phase unless you have opted for a three-phase installation. Choose automatic if you are unsure.)
4. Exit out of the menu

Your Easee charger should now start charging at your chosen charging speed.

If none of the advice above works then you might need to contact Easee. You can do this by visiting the 'user support' page on their website and filling out your details on their contact form.

Customers should receive their Easee One charger before installation day. It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent

Before installation, customers should download the Easee app from the smartphone app store. Click the links below to download the Easee app:

• Download the Easee app for iOS (Apple iPhone and iPad)
• Download the Easee app for Android (Google, Samsung phones etc)

1. Open the Easee app
2. Here you will need to register an Easee account. Follow the on-screen instructions.
3. Once registered, the app will ask you to confirm a phone number. The customer will receive a text message with a four digit code in it.
4. Copy and paste the code from the text message into the input box on the confirmation screen of the app.
5. If successful, the app show you a welcome screen. Read through the welcome slides to get to the pairing screen.

The Easee One charger needs to be installed before you can pair it with the app on the customer's device

Once the charger is installed, you will now able to pair the app to the charger.

1. On the pairing screen, tap the plus button
2. Select the charging robot option
3. Enter the serial number located either on front of the charger under the faceplate.
4. Enter the four digit pin code. This can also be found above the serial number.

After you have followed these steps, your installer should check that your app and Easee One charger are correctly paired.