Access our FREE guide to home charger installation.
Access our FREE guide to home charger installation.
On the front of the Andersen next to the logo on the metal strip, you will see three small LED lights.
These lights will glow various colours to indicate the unit’s status.
Red, amber and green led lights flash together twice a second: Your Andersen is powering up
One solid green light: Your unit is on standby and ready to charge your vehicle
Solid green and solid amber: Your Andersen recognises that you have plugged the charging gun into a vehicle and is waiting for its next command
One solid amber light: This means that your Andersen is currently charging a vehicle
Solid green and solid red: Your charger is locked or awaiting a charge schedule
Green LED flashes every five seconds: Your Andersen A2 is disconnected from the network
Red LED flashes every second: There is an internal fault with your Andersen. If you see this light occurring on your Andersen, try power cycling your unit (Turn it off and on again at the circuit breaker)
Green, amber and red flash in sequence: This means that your Andersen A2 is updating itself with the latest firmware
Using the Konnect+ app, you can lock your Andersen A2 and stop anyone from using it during times when you are not.
To lock your Andersen A2 simply,
If done successfully, the slider and circle above it should turn red. The green bar that says ‘ready’ on it should also change to red and now say ‘Locked’.
To unlock the charge point, simply slide the same slider mentioned earlier back to the left.
To schedule a charge on your Andersen A2, simply:
You should see your schedule appear on the home tab within the (now) blue circle.
If you need to contact Andersen you can do so by visiting the "contact us" page on their website.
Or call: 0203 8904 510
As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent forced unplugging. If the Andersen A2 cable is not properly inserted into your vehicle, the locking mechanism in the vehicle's charging port might not lock onto the cable properly and therefore prevent any charge coming from the Andersen A2 going into your vehicle.
If you think this might have happened to you, we advise that you unplug the cable from your vehicle and plug it back in again hold it in place until you hear the locking mechanism on your vehicle grab the charging cable.
Most vehicles can accept a charge rate of up to an AC charge rate of up to 7.4kW using a single phase charger and up to 11kW using a 3-phase charger. Some older vehicles such as the first Nissan Leaf charge at a much slower rate. This means that no matter what charge speed your Andersen A2 outputs, your vehicle will limit the speed to its max output.
You can check your vehicle's charge speed by finding it on the vehicle page section of our website (it will be listed under charging time). You should also be able to find your vehicle's max charge speed in its manual.
If you know that your vehicle can accept the max charge speed outputted by your Andersen A2 but your vehicle is still charging at a slower rate then the next thing to check is if your vehicle isn't deliberately limiting the charge rate due to a setting. Some vehicles have the ability to adjust the charge speed manually which when set will limit the charge rate that your A2 outputs to your vehicle. We recommend that you check your vehicle's settings to make sure that the limiter is either off or set to the max output of your Andersen A2.
If you are finding that your vehicle hasn't charged fully or at all after a charge schedule, it could be due to the vehicle itself. Some vehicles have built-in charge scheduling features which can interfere with the Andersen A2 charge scheduling. Every vehicle is different, so we advise checking the manual that came with your vehicle if you are unsure how to turn off or modify its charge scheduling.
If you have done the above but are still having issues, please check using the Konnect+ app that you do not have any conflicting charge schedules.
It's rare, but an EV charger may trip at the consumer unit if it detects a fault . This is a safety feature, but simply switching the car charger back on at the consumer unit should get you up and running again.
If it keeps recurring then check the specific troubleshooting issues further down the page.
It’s a cliché, but it genuinely can work. Sometimes the Andersen A2 just needs a kick up the backside and the best way to do this is to reset it.
This type of reset will erase all of your network configurations so that you can start afresh. As the name might suggest, this form of resetting is only meant for users who are experiencing connectivity issues such as problems connecting to WiFi. If you’re experiencing an issue that is not network or connectivity related, go with the hard reset option above.
To perform a network reset, follow these steps:
Wait 60 seconds for the unit to reboot.
Update the app
Most phones nowadays will automatically keep installed apps up to date, but it’s always good practice to make sure that it is.
To do this you’ll first need to go into the app store on the iPhone or the Google Play Store on Android. Navigate to your installed apps and you should see a list of which apps are up to date and which ones aren’t. If the Konnect+ App (Andersen’s app for controlling your A2) is showing that there’s an update available then tap “update”.
If you have plugged your Andersen A2 into your vehicle but you aren’t getting a charging response then first check your unit to see if any lights are showing. If no lights are showing then that means the unit is not receiving power and you should check the following:
Finally, if none of the above are behind the issue, check the charger status in the app. If the status shows “NO CP” please contact Andersen.
There are a few reasons why this might be occurring with your Andersen A2. Firstly, check to see if your vehicle supports the power output your A2 is charging at (this is either 7.4kW or 22kW if you have opted for a 3-phase installation).
Most modern EVs will accept 7.4kW at the very least but some older electric cars, such as the first Nissan Leaf charge at a lower rate such as 6.6kW or even 3.6kW.
If your vehicle is limited to 6.6kW, for example, then this will be the max rate of charge even though the Andersen is capable of a higher output rate. Effectively, the car dictates the charging rate.
If your car does support the max output your charger should be providing, but is still charging slowly, please contact Andersen.
If your WiFi is working for all of your other devices but not your Andersen A2, there could be a number of reasons for this.
Firstly, check the WiFi strength in the area where your charger is. This is something that we ask you to check before installation but it’s a good idea to check the WiFi strength again if you’re experiencing issues, especially if you have moved your router after installation.
If you are finding the WiFi signal is weak or inconsistent in the area of your charger then the problem could be caused by interruptions to your WiFi signal. Most WiFi signals transmit using a 2.5ghz signal which is the same signal frequency as a lot of other household appliances such as wireless home telephones and microwaves. If you have any devices like this near your Andersen then we advise moving them if you can as they can create disruptions to the connection between the charger and your WiFi router.
If you have done the above but you are still finding your Andersen is struggling to maintain a stable signal then you might need to move your router closer to where the charger is located. If this is not an option then you can also buy a WiFi range extender which could provide your Andersen A2 with the signal strength needed to operate consistently.
If you are finding that none of the advice on this page is working for you then please visit www.andersen-ev.com/contact-us/ and enter your details as well as the issue you are expiereincing onto the form. Andersen will then contact you via email or telephone.
Or call 0203 8904 510 for additional assistance
Customers should receive their Andersen A2 charger before installation day (if ordered via Smart Home Charge). It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.
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