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Not quite ready for an installation yet?

Access our FREE guide to home charger installation.

Your FREE and exclusive interactive Go Electric guide
The latest EV charger reviews
New car releases and EV news
App set-up guides and more electric car charging tips

Not quite ready for an installation yet?

Access our FREE guide to home charger installation.

Your FREE and exclusive interactive Go Electric guide
The latest EV charger reviews
New car releases and EV news
App set-up guides and more electric car charging tips

You can unsubscribe at any time.

You are signing up to receive the Smart Home Charge newsletter. Terms and conditions apply.

Get to know your Ohme ePod

Now you have your Ohme ePod, we've created this page to help understand your EV charger so you can get the most out of it and deal with any potential hiccups along the way. Follow these steps to get used to the app features.

Is my vehicle on the API list?

In order to provide accurate data on your charging sessions, Ohme recommends that you add your vehicle make and model to your account.

This is because Ohme can communicate with some vehicles using an API (Application Programming Interface), which is a system that allows the charger to access information such as the vehicle’s state of charge (SOC) and battery level. Sadly, only a handful of manufactures disclose their vehicle’s API information. These manufacturers are:

Audi
BMW
Cupra
Hyundai
Land Rover
Kia
Mini
Nissan
Renault
Skoda
Tesla
Volkswagen
Volvo

If you don’t have a vehicle from the above then fear not, you’ll still be able to access many of the features that the Ohme Home has to offer but they might require a few additional steps.

For example, say if you want to charge your vehicle to 80% of its battery after your commute to and from work. You’ll need to look at how much charge you have leftover after your commute and adjust your charge schedule so that it adds the percentage needed to reach the target.

Adding your vehicle from a manufacturer that shares their API information

Tap the menu button in your Ohme App.
Tap the “settings” option
Tap “change car”
Select your vehicle's manufacturer.
If you have an online account with your vehicle’s manufacturer, tap account sign in, enter your credentials and skip to step 8
If you don’t have an online account with your manufacturer, tap connect without an account.
Select your vehicle’s model
Tap 'done' on the confirmation screen.

Adding your vehicle from a manufacturer that doesn’t share their API information

Tap the menu button in your Ohme App.
Tap the “settings” option
Tap “change car”
Select the “other” option at the bottom right corner
Select your vehicle’s manufacturer and tap either "account sign in" if you have an account with your vehicle's manufacturer or "connect without an account" if you don't
Choose the model of your vehicle (Pay attention to the battery capacity and kW input. For example, if you have a 2011 24kWh Nissan leaf with a 3.3kW charger onboard select “Leaf 24kWh / 3.3kW 2011”)
Tap 'done' on the confirmation screen.

What do the buttons on the front of my ePod do?

On the front of the Ohme ePod are three buttons. These are play, pause and stop. While they can't control your favourite tunes, they can control your charging sessions without you having to use the Ohme app.

Activate smart charging: Press the play button.

Charge at max speed: Hold the play button for three seconds.

Delay a max charge session by two hours: Hold the pause button for three seconds.

Cancel a charging session: Press the stop button.

Reboot the ePod: Hold the stop button for 10 seconds.

And what about the light bar?

The light bar on the front of the ePod is used to indicate the status of the charging point.

Solid green: The ePod is idle and is ready to be connected to a vehicle.

Solid green in rightmost corner: The ePod recognises that a vehicle has been connected.

Green light moving from left to right: The Ohme ePod is scheduling a smart charge.

Blinking green: A charging session has been completed.

Solid blue: A smart charge has been scheduled.

Blue light moving from left to right: A smart charging session is in progress.

Blinking blue: Max charging in progress.

Solid yellow: Smart charging with solar enabled (not yet available).

Moving yellow: A smart charging session with solar is in progress (not yet available).

Solid white: A max charging session has been delayed

Blinking white: A charging session has been paused

Moving white: The ePod is configuring itself

Moving purple: The ePod is awaiting approval (respond via the Ohme app)

Blinking purple: The buttons on the Ohme ePod are locked.

Solid orange: The ePod is not able to communicate with a connected vehicle

Blinking orange in rightmost corner: The ePod is connecting to the internet.

Blinking red in rightmost corner: An error has been detected and a reboot is required. Please hold the stop button for ten seconds.

Solid red in rightmost corner: A fault has been detected. Please try resetting the Ohme ePod at the switch on the fuse board. If the red light persists, please contact Ohme or our support team.

Set up and edit a charge schedule

If you have a multi-rate energy tariff such as Intelligent Octopus or EDF Goelectric, setting up a charge schedule is one of the easiest ways that you can save money on car charging costs.

You can also set multiple schedules to suit different scenarios if you would like, but for now, try setting up your first schedule:

Open the Ohme app
Tap the menu option in the top left corner of the screen (the icon looks like three small solid lines)
Tap 'charge schedule'
Tap the blue circle with a plus inside located on the bottom corner of the screen
Name the schedule
Select the days that you want your charge schedule to be active on using the icons. You can also select the 'weekdays' or 'weekends' icons if you prefer.
Set a target range/battery percentage of 100 miles (or whatever you need each day) using the slider
Set a finish time, for the time that you need your vehicle to be charged by each morning.
Tap “Create” at the bottom to save your charge schedule.

Once done, your newly created charge schedule should appear in the charge schedule menu. Here you can edit a current charge schedule simply by tapping on it. You can also turn a schedule on and off using the toggle switch located on the right side of the schedule.

To add another charge schedule, simply repeat the process above.

Adding your energy tariff

The Ohme ePod can communicate with your energy provider and charge your vehicle according to your energy tariff’s off-peak rate (if you have a multi-rate tariff). Doing this also allows you to see how much each charging session has costed as well as what type of energy has gone into your vehicle (i.e. renewable or non-renewable).

To add your energy provider and tariff you will need to:

Open the Ohme App
Tap the menu button
Select the “tariff” option (If you have successfully paired the tariff to your app this will option will show “Tariff: Your Tariff”)
Choose the supplier you are currently with.
Enter your postcode.
Some suppliers offer multiple tariffs and if yours is one of them then you’ll need to select the tariff you are currently with (If your tariff doesn’t appear on the list then please see the solution in the troubleshooting section).
After confirmation, set the “never charge above rate” to the price you want your charger to be limited to if you want to do so.

Setting a price cap

If you have a multi-rate energy tariff and would like your Ohme ePod to only charge during your off-peak hours, regardless of your target range, then there’s an easy way to do this. Follow these steps:

Tap the menu in the top left corner of the app
Select the option “charge schedule”
Tap the cog in the top right hand corner
Tap the ‘limit charging over a certain cost’ toggle icon
In the ‘cost’ box, enter the price rate that you would like your Ohme Home to stop charging at.
Tap save changes.

Remember: if you select this option it will override your charging schedule and Ohme will stop charging once your electricity rate goes above this price. Therefore it may not meet your desired target range. Keep this in mind if you have a long journey planned as you may need to disable this setting. The Ohme app will alert you if it cannot reach the amount of miles you want.

Video Tutorials

Ohme have a bunch of videos on their app-tutorials page that show you how to use the front buttons on the Ohme ePod unit as well as the accompanying app.

Need to contact Ohme?

Please visit their "Contact Us" page to get in touch with Ohme directly

You can also visit their resources page for additional helpful troubleshooting tips and advice.

Report an issue with your EV charger

Is your Ohme ePod not functioning as it should? Try these first?

Ohme has a great track record for making reliable electric car charging points. However, there are a lot of variables that can occasionally interrupt your ePod whilst it's charging your car. It's worth checking the below before moving on to the more advanced troubleshooting steps further down below.

Is there power going to your ePod

If there's power going to your ePod, the LED light bar on the front will glow a colour to indicate the charge point's status (see "And what about the light bar?" above for more details).

If you can't see any lights on the ePod, then this could mean that there's no current reaching the unit. If this is the case with your ePod, please check that the circuit breaker to your unit isn't off or "tripped".

Please contact our support team if your Ohme ePod fails to power on even after turning the charger's switch at the circuit breaker off and on again.

Does your ePod charge your vehicle at all?

If your Ohme ePod is not paired with your Ohme app on your phone, the unit will act as a 'dumb charger' and should start charging a vehicle as soon as it's connected.

If your ePod is paired with your Ohme app and you have plugged a vehicle into the charger, the app should display that it recognises the connected vehicle (the lightbar on the front of the unit will also glow solid green the rightmost corner).

Once connected, you should be able to command your ePod to either start charging your car or obey any charging schedules you have in place.

If you cannot do any of the above or your vehicle doesn't start charging after you have confirmed that you want to start a charge session, then it means that there could be a fault with the unit and you will need to contact Ohme the support section of their website or by using the contact details in the drop-down above.

Have you tried resetting the unit?

Sometimes all a charger needs is a good old-fashioned reset (Also known as ‘power cycling’ in the EV world), below is how you do it.

Locate the circuit breaker that your charger has been connected to, this can either be found within your main consumer unit or installed as a separate switch.
Once you have found the switch, pull it down to the off position for 10 seconds. This will allow any residual charge to drain away and the ePod to power down completely.
After waiting 10 seconds, push the switch back up to the “on” position and wait for the charger to power back on.
If a successful connection has been established, the light bar on the front of the ePod should turn solid green.

Update the app

The Ohme app should be keeping itself up to date with the latest firmware automatically, but it’s always worth checking to see if the app is up to date via the app store on the iPhone or the Google Play on Android.

It goes without saying, if your problem is that your Ohme is not connecting to mobile data (You can check this by looking at the signal strength indicator located in the top right of the LED screen on the front of the unit) then that is a separate issue that needs fixing.

Report an issue with your EV charger

Ohme ePod Advanced Troubleshooting

My Ohme ePod acts as a “dumb charger” and charges my vehicle as soon as I plug it in rather than waiting for the set off-peak times or charge schedules.

First things first, make sure that you have added your energy tariff and set a charge schedule with a price cap. If you're unsure of how to do this then please see the advice above.

If you have done the above and the issue persists then the next thing you will want to check is your charger’s network connection. To do this, first tap the button labelled “info” on the main menu of your Ohme Home Pro’s screen and check for a signal strength indicator.

If you are not seeing a mobile signal strength indicator or the unit’s screen is displaying a network connection error even after resetting the charger then this could be the result of a faulty unit and you will need to contact Ohme regarding the issue.

The Ohme ePod and Ohme app won’t display my vehicle’s state of charge

If your vehicle is from a manufactuer that shares its API information and you have followed the steps in the "adding your vehicle to your profile" above but still can't see your vehicle's state of charge, please try re-adding your vehicle. To do that you will need to:

Open the Ohme app
Tap the options icon in the top left corner
Tap manage my EV
Tap "switch car"
Find your manufacturer and enter the email and password you use to sign into the vehicle's dedicated app.

You should now be able to see your vehicle's state of charge. If the problem persists, please try Ohme's resources page before emailing [email protected]

My energy tariff isn’t listed in the tariff options

Ohme takes most energy providers into account when setting up a price cap on your account but if your provider isn't listed then fear not, as you can add it manually. To do this you'll need to:

Select the tariff option in the menu bar.
Scroll down to the bottom until you see the “Create new tariff” option
Select either “Fixed price tariff” or “Variable price tariff” depending on your tariff type

Variable tariffs

Enter the start and end of your off-peak hours (This timespan can be found on your electricity bill. If it isn’t, contact your provider).
Enter the price per kilowatt (p/kWh) of your off-peak hours (Again this can be found on your electricity bill or by contacting your provider)
Enter the price per kilowatt (p/kWh) you pay at all other times outside of your off-peak hours and press continue.
Chose your time zone and select if your meter runs on daylight savings (If you are unsure if your meter does or not, please contact your provider). After this, tap continue
Enter the name of your tariff (i.e. Intelligent Octopus) and tap save.

Fixed Tariffs

Enter the price per kilowatt-hour that your provider charges (this can be found either on your energy bill or by contacting your provider) and tap continue
Enter the time zone you are in and select if your meter runs on daylight savings (If you are unsure if your meter does or not, please contact your provider). Once done, tap continue.
Enter the name of your tariff (i.e. EDF GoElectric) and tap save.

After entering your variable or fixed tariff, you should get a confirmation screen appear telling you that your tariff has been set up successfully. After you’ve tapped “okay” on the confirmation screen, you’ll be greeted with the options to edit or change your tariff.

I’m getting error messages telling me that my car is charging lower than expected

There are a few reasons as to why this can happen:

Firstly, some cars can limit the level of charge they take in. If you have this feature enabled and the limit is set to lower than the level of charge your Ohme ePod is outputting then you will receive an error message on your Ohme app. To fix this, you’ll need to go into your vehicle’s charge settings (Each manufacturer does this differently so if in doubt, check your owners manual) and either turn the limit off or set it so that the charge limit matches the Ohme ePod's charge output (7.4kW).

Another reason why this problem can occur is because you might have selected a vehicle model on the app that has a higher charging capacity than the vehicle you own. For example, if you have a 2014 Nissan Leaf with a 3.3kw charger onboard and you select the version of the Leaf with the optional 6.6kw charger onboard. With the charger thinking you have a higher charger capacity on your vehicle than your vehicle actually has, the Ohme ePod will base its charge schedule calculations on that higher charge output which triggers an error message when it can't reach that charge capacity.

To fix this, you’ll need to:

If the manufacturer shares their API information

Tap the menu button in your Ohme App.
Tap the “settings” option
Tap “change car”
Select your vehicle's manufacturer.
If you have an online account with your vehicle’s manufacturer, tap account sign in, and enter your credentials. Skip to step 8
If you don’t have an online account with your manufacturer, tap connect without account.
Select your vehicle’s model
Tap done on the confirmation screen.

If the manufacturer doesn’t share their API information

Tap the menu button in your Ohme App.
Tap the “settings” option
Tap “change car”
Select the “other” option at the bottom right corner
Select your vehicle’s manufacturer and tap either "account sign in" if you have an account with your vehicle's manufacturer or "connect without account" if you don't
Choose the model of your vehicle (Pay attention to the battery capacity and kW input. For example, if you have a 2011 24kWh Nissan leaf with a 3.3kW charger onboard select “Leaf 24kWh / 3.3kW 2011”)

Tap done on the confirmation screen.

The problem with my unit is not listed on here or the advice given has not solved my issue

If none of the advise above is working for you then please visit Ohme's resources page for additional information.

You can also contact Ohme by visiting their Contact Us page.

Ohme ePod Installation and Setup Guidance for installers

Check the Ohme ePod

Customers should receive their Ohme ePod charger before installation day (if ordered via Smart Home Charge). It’s good to check the contents inside the box to make sure there isn’t any damage and to check the correct product has been sent.

Download the app

Before installation, customers should download the Ohme app from the smartphone app store. Click the links below to download the Ohme app:

You can also use your QR code sheet and request that the customer points their phone’s camera at the respective QR code to download the appropriate app.

Set up the app and pairing your charge point

After installation, installers should pair the Ohme Home Pro with the Ohme app to enable the full features available on the charger. Follow these instructions:

Open the Ohme app and select “Create Account”
Choose a sign-in method and enter the customer's details
Click Continue and select “Ohme Cable” as the product product
Scan the QR code found on the underside of the Ohme Home Pro charger (alternatively you can manually enter the letters and numbers underneath the QR code)
Select the customer's vehicle make and model (this is so that Ohme knows the battery size of the car etc)
Sign into the customer's vehicle account if applicable. For cars like the Tesla this is crucial, so make sure you sign in if the customer has an account with the car manufacturer.
Select the customer's energy tariff – this is important if the customer wants their Ohme Home Pro to automatically charge at the cheapest rates. If the customer's tariff is not listed, you can use the “Create your own tariff” option by inputting the times and rates that apply to the customer's home.
Choose the tariff from the list provided.

Help and support