Get to know your Vchrgd Seven

As part of a safety and security mechanism, vehicles will often lock a plugged-in cable into place during a charge session in order to prevent accidental or forced unplugging.

If the Vchrgd cable is not properly inserted into your car, the locking mechanism in the vehicle's charging port might not lock onto the cable properly and therefore prevent the Vchrgd from charging the car.

If you think this might have happened to you, you will need to unplug the cable from your EV, plug it back in again and hold it in place until you hear the locking mechanism on your EV grab the charging cable.

If you have the untethered version of the Vchrgd, you can also try unplugging and replugging your charging cable into the Vchrgd.

Most EVs can accept an AC charge rate of up to 7.4kW using a single phase charger and up to 11kW when using a 3-phase charger.

Some older EVs however, such as the first Nissan Leaf, charge at a much slower rate and will limit your Vchrgd charge speed to its max rate.

You can check your vehicle's charge speed by finding it on the vehicle page section of our website (it will be listed under charging time).

You should also be able to find your vehicle's max charge speed in its handbook.

Some electric cars charge speed can be adjusted manually which when set will limit the charge rate that your Vchrgd outputs to your vehicle.

If you think this is happening to you, please check your vehicle's settings to make sure that the limiter is either off or set to the max output of your Vchrgd.

Some vehicles have built-in charge scheduling features which can interfere with your Vchrgd Seven own charge scheduling.

Every EV is different, so we advise checking the manual that came with your EV if you are unsure how to turn off or modify its built-in charge scheduling.

It's rare, but an EV charger may trip at the consumer unit if it detects a fault .

This is a safety feature, but simply switching the Vchrgd back on at the consumer unit should get you up and running again.

If it keeps recurring then check the specific troubleshooting issues further down the page.

It’s a cliché, but it genuinely can work. Sometimes the Vchrgd just needs a kick up the backside and the best way to do this is to reset it.

1. Locate the dedicated circuit breaker (see photos below). This should be where your installer connected the charger’s cabling to your mains supply.

2. Switch it off and leave for 10 seconds.

3. Now switch back on again