Get to know your NexBlue Point 2

The LED light on the front of your NexBlue charger changes colour and pattern to indicate the unit’s current status.

Breathing orange: Your charger has not been fully commissioned. Contact your installer to complete the setup.

Solid orange: Your charger has been disabled. Contact your installer if you need it to be re-enabled.

Solid blue: The charging cable is connected to your charger and vehicle, but charging has not started. This usually means the charger is waiting for a scheduled charging session.

Breathing blue: Your vehicle is charging successfully.

Solid white: No vehicle is connected and your charger is online and ready to use.

Breathing white: No vehicle is connected and your charger is offline. Check the charger’s internet connection and reconnect it to Wi-Fi using the myNexBlue app.

Solid purple: Your charger is operating in fallback mode because of a communication issue. It may continue to work, but load-balancing features could be unavailable until the connection is restored.

Flashing purple: Your vehicle is charging in fallback mode. Charging will continue, but load-balancing features are temporarily unavailable.

Breathing green: Your charger is installing a firmware update. Do not switch off the power until the update has finished.

Flashing or solid red: Your charger has detected a fault. Contact NexBlue Support so that the issue can be diagnosed.

You can leave a charging cable securely locked into the NexBlue Point 2, effectively turning it from a socketed charger into a tethered unit.

Plug the cable firmly into the charger, open the myNexBlue app and select your NexBlue Point 2. Find the cable-locking setting and change it from Lock while charging to Always locked.

The charger will then hold the cable in place, even when it is not connected to a vehicle.

To remove the cable, open the app and press the padlock symbol for a one-time release. Alternatively, change the setting back to Lock while charging. If Always locked remains selected, the cable will automatically lock again the next time it is inserted.

You can schedule your NexBlue Point 2 to charge your vehicle automatically at the times that suit you, such as during cheaper overnight electricity periods.

Open the myNexBlue app, select your charger and tap Schedule on the charger dashboard. Select Create a Schedule, then choose the time you would like charging to start and stop.

You can also set the schedule to repeat on selected days of the week. Once you are happy with the settings, save the schedule to activate it.

Make sure your vehicle is plugged in before the scheduled start time. The charger will wait until the selected time before beginning the charging session.

To remove a schedule, open the Schedule section and swipe left on the schedule you want to delete.

If your charger is offline, move closer to it so that your phone can connect via Bluetooth.

Smart Charging lets you schedule your charging around your needs while earning rewards for helping to balance the electricity grid, without giving up control.

Open the myNexBlue app and go to the Smart Charging section. Enter your energy tariff details, including your provider, off-peak times and electricity prices, then set your charging requirements; when you need your vehicle ready and how much charge you require.

If NexBlue can't detect your MPAN automatically, you'll find it on your electricity bill. Once you're happy with your settings, opt in to Smart Charge Rewards and select Finish.

Continue plugging in and NexBlue will schedule your charging based on the information provided, always ensuring charging happens within the off peak times, unless the required charging window exceeds the off peak period.

Smart Charging will manage your sessions around the times you've set, typically overnight or during periods of lower demand, and you'll earn rewards automatically.

You can override the schedule at any time if you need to charge immediately.

Customers will receive £10 for signing up, and £5 each month for which they are enrolled.

To withdraw any balance, head to the smart charging section, and tap withdraw underneath.

If you'd rather not take part in Smart Charge Rewards, you can opt out at any time from within the app.

Open the myNexBlue app, go to the Smart Charging section and select the option to opt out of Smart Charge Rewards.

Your charging schedule will continue to run as normal, but you will no longer be eligible to earn rewards.

If you change your mind later,

In the myNexBlue App, navigate to the product you want to reconnect or change the Wi-Fi for, then tap settings.

Go to Network, if there is Ethernet plugged in, select Ethernet/Cellular, if not, select Wi-Fi/Cellular.

The cellular is included to highlight the fact that, if the internet drops out for whatever reason, the inbuilt 4G eSim will kick in.

Once you tap on Wi-Fi, the device

With just one CT clamp, the NexBlue charger can monitor the import and export of energy to your household.

By calculating the current use by the charger, and the amount of energy going in/out of the household, it's possible to determine how much excess energy is being generated by a solar system, after the property has taken what it needs.

We have three settings to help optimise the usage of the solar, all found in the settings section of the Load Balancer in the myNexBlue App.

To navigate to the Load Balancer settings, head to the charger, then tap the charger name at the top of the screen.

A drop down will show, tap the product that has the same Serial Number (SN) as the charger, with "-CT" after it.

Once viewing the CT, tap charging mode to enter the settings.

The three options are as follows:

1. Dynamic load balance - Maximise the charger speed based on available power to the property, ignoring any solar optimisation
2. Solar surplus only - Match the charging speed to the amount of energy that would otherwise be exported to the grid. If this value drops below 6A then charging stops.
3. Solar surplus fi rst - Match the charging speed to the amount of energy that would otherwise be exported to the grid, If this value drops below 6A, top up the remaining requirement with energy from the grid. For example, if the solar were exporting 4A, the charger would charge at 6A, pulling 2 from the grid.

If you need to contact NexBlue, you can do so by visiting the "contact us" page on their website.

Or call: 020 4572 3701