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We've received your details

Based on your answers, we weren't able to send you an Instant Quote this time. But we will send you a quote within two working days - simply complete the Online Site Survey we've emailed to you and you'll get a bespoke installation quote from us.

Then, review the quote, select your preferred payment method and pay to kickstart the installation process.

Learn about the next steps below and check out our FAQs

What Happens Next?
1. Online Site Survey

We've sent an Online Site Survey to you by email and text, so we can confirm some details for your installation and produce a quote. Once it's completed, we can send a quote within two working days. 

2. Review Your Quote

You should receive an email and text message with a link to the My Smart Home Charge portal, where you can see your quote and explore our range of payment options including finance. 

Once you've paid, this kickstarts the rest of the process. We'll also order your charge point and some materials the engineer will need direct to your property. 

3. DNO Notification

All installers are required to notify your DNO (Distribution Network Operator) of your upcoming installation. This is in place to ensure EV chargers are installed safely and will not unduly affect your property’s electricity supply or the local area.

We notify the DNO on your behalf but response times from the DNO is out of our control and vary.

In some instances, the DNO may need to visit the property and they may charge you for any potential works that need to be carried out before installation (such as unlooping a looped supply). This is dependent on your DNO and any associated works or costs are not within the control of Smart Home Charge.

4. Installation

Once the above steps are complete, we can book an installation date for you. We’ll send you our earliest available date and provide an arrival window for when our engineer will be with you.

A few days before installation, you’ll receive a message with some instructions to prepare for our engineer’s arrival.

On the day of installation, we’ll send you a text message with a link to track your engineer’s location and proximity to your home.

Your engineer will carry out the installation and complete the initial setup of your home EV charger. You can learn more in our guide to the installation process.

Frequently Asked Questions
Will my quote change?
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As long as the information you’ve provided us is honest and accurate, and not wildly different from the reality, then there will not be any hidden charges on the day of installation. The price in your quote is the price you’ll pay.

If we spot any discrepancies or something unusual, we may get in touch for clarification about the work involved. In some circumstances we will quote for additional works if it’s necessary, but this will be determined early in the process so you have the chance to make an informed decision and get a full refund if you prefer.

What are the cancellation terms?
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Please refer to our cancellation terms and refund/returns policy on our Terms and Conditions page

Do I have to pay upfront?
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We offer a range of payment options at checkout, including pay in full upfront, Buy Now Pay Later, and traditional finance.

When an order is made, and paid for, we dispatch the charge point directly to you usually on next-day delivery service (depending on the charge point). This means a large part of the cost you're paying is delivered straight to your doorstep before installation.

The payment also covers other administrative work that needs completing before installation, such as the DNO Notification, and then the installation itself.

If you prefer not to pay upfront, then one of our EV charger finance options, which allow you to pay a deposit upfront and continue with monthly instalments after installation is completed, may be more suitable.

When will my charger be installed?
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Typically this is 1-3 weeks after payment, though we cannot guarantee a date at the point of payment. The main factors that affect your installation date are your remote site survey completion time and whether your DNO needs to complete any upgrades to your electricity supply before we install your charger.

It is mandatory for an installer to notify your DNO (Distribution Network Operator) of the impending installation and we are unable to book your installation until your DNO has responded. This can take up to 10 working days for some DNOs, however it is very important the correct procedure is followed here. Learn more about the installation process and why we have to notify your DNO in our guide to EV charger installation.

Will you set up my charge point app on installation day?
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Yes. Our engineers will complete the initial setup and pairing of the charger app with the charge point itself as this is considered as part of the installation. However, the engineers are not required to demonstrate how the app works or set up any schedules for you. Visit our EV charger support section for useful tips and troubleshooting.