What happens next?

1. Complete your installation Survey

The next step is to complete your Online Site Survey so we can give you an honest and accurate quote upfront for your charger installation. We will be in touch to get this started.

Tip: What is a site survey and why do I need one?

2. Accept your quote and pay

Our in-house engineers will assess the requirements for your charger installation. Next our support team will send you the quote for the charger and the installation work. If you are eligible for the £500 OLEV Grant, this will be included on the quote.

Tip: Am I eligible for the OLEV Grant?

3. Notify the DNO

Before any installation, we must gain approval from your DNO (Distribution Network Operator). This is a requirement and is in place to ensure chargers are installed safely, appropriately and will not unduly affect the Grid.

4. OLEV application

Before we can book a date for your installation, we need to gather some details from you for the OLEV Grant application. Our OLEV team will be in touch to start this process, after which you will be sent a link to our online portal to confirm and upload some evidence of your eligibility for the OLEV Grant.

Note: While we process and submit your application on your behalf, we are unable to approve applications. This resides with the Government OLEV department and can take up to four months for approval to be confirmed. Although, the Grant is applied to your quote at the payment stage, you could be liable for the £500 if the claim is rejected – so it’s really important to check you are eligible and help us help you with the claim and evidence required.

5. Installation

Once we have approval from the DNO and your OLEV Grant application has been submitted, we will get to the exciting stuff and book an installation date for you. Typically, this is three weeks from the date your OLEV Grant application has been submitted – although it can be quicker than this.

Basically, the quicker your OLEV Grant is submitted the sooner your charger can be installed. So please help our OLEV team as much as possible.

6. OLEV Grant approval

Once we have confirmation your OLEV Grant has been approved, we will let you know as a courtesy. You don’t need to do anything else at this stage.

If your claim has been rejected, our OLEV team will be in touch to discuss the next steps.

If you are not claiming the OLEV Grant, you can discount steps 4 and 6.