Installation lead time from the point of payment can typically take between 2-4 weeks. Please read the below carefully to understand why.

What happens next?

1. Complete your installation Survey

The next step is to complete your Online Site Survey so that we can give you an honest and accurate quote upfront for your charger installation. We will send you a text and email (sometimes this can go to spam) with a link to start your Online Site Survey.

2. Receive and accept your quote online

Our in-house engineers will assess the requirements for your charger installation. Next our support team will send you the quote for the charger and the installation work which you can accept online. If you are eligible for the £350 OLEV Grant, this will be included on the quote.

3. Payment/charger dispatch

Once payment has been received we will order and dispatch your charger. Depending on the product you've chosen, delivery lead times can vary depending on the charger, which could ultimately impact the lead time for installation too. 


4. OLEV application/DNO notification

Before we can book a date for your installation, we need to receive details from you for the OLEV Grant application.

Once you have paid, we will direct you to our online OLEV application process. This is made up of two stages - the first will ask for some basic details so we can understand what evidence we will need from you to submit to the Government in order to claim the grant. At the second stage, we will ask you to upload some evidence/documentation to our OLEV application portal, which we use to submit to the Government as proof that you're eligible for the OLEV Grant.

Before any installation, we need to notify your DNO (Distribution Network Operator). This is a requirement and is in place to ensure chargers are installed safely, appropriately and will not unduly affect the property's supply or local grid. We will do this on your behalf, but please remember that approval from the DNO is out of our control and response times can vary.

IMPORTANT: In some instances the DNO may need to visit the property and they may charge you for any potential works that need to be carried out before installation (such as unlooping a looped supply). This is dependent on your DNO and any associated works or costs are not within the control of Smart Home Charge. 


5. Installation

Once the above steps are complete, we will get to the exciting stuff and book an installation date for you. On the day of installation you will receive a text message with a link to track your engineer.

IMPORTANT: While we process and submit your application on your behalf, we are unable to approve applications. This resides with the Government OLEV department and can take up to four months for approval to be confirmed. Although, the Grant is applied to your quote at the payment stage, you could be liable for the £350 if the claim is rejected – so it’s really important to check you are eligible and help us help you with the claim and evidence required.