Installation lead time from the point of payment can typically take between 2-4 weeks. Please read the below carefully to understand why.
What happens next?
1. Complete your installation Survey
The next step is to complete your Online Site Survey so that we can give you an honest and accurate quote upfront for your charger installation. We will send you a text and email (sometimes this can go to spam) with a link to start your Online Site Survey.
2. Receive and accept your quote online
Our in-house engineers will assess the requirements for your charger installation. Next our support team will send you the quote for the charger and the installation work which you can accept online. If you are eligible for the £350 OLEV Grant, this will be included on the quote.
3. Payment/charger dispatch
Once payment has been received we will order and dispatch your charger. Depending on the product you've chosen, delivery lead times can vary depending on the charger, which could ultimately impact the lead time for installation too.
4. OLEV application/DNO notification
Before we can book a date for your installation, we need to receive details from you for the OLEV Grant application.
Once you have paid, we will direct you to our online OLEV application process. This is made up of two stages - the first will ask for some basic details so we can understand what evidence we will need from you to submit to the Government in order to claim the grant. At the second stage, we will ask you to upload some evidence/documentation to our OLEV application portal, which we use to submit to the Government as proof that you're eligible for the OLEV Grant.
Before any installation, we need to notify your DNO (Distribution Network Operator). This is a requirement and is in place to ensure chargers are installed safely, appropriately and will not unduly affect the property's supply or local grid. We will do this on your behalf, but please remember that approval from the DNO is out of our control and response times can vary.
Once the above steps are complete, we will get to the exciting stuff and book an installation date for you. On the day of installation you will receive a text message with a link to track your engineer.