GeniePoint advise network charges are set to increase
7th Oct 2021 Paul Fenech
Charging network blames unprecedented global rise in energy prices for increasing tariff
Electric vehicle drivers who regularly rely on the GeniePoint network for recharging, are in for a stark reminder of how energy prices are shaping up for the unforeseeable future. The company have already started informing users that their guest and contactless driver tariff is to increase to 42p per kWh on 15th October this year.
GeniePoint are quick to explain their reasons for the increase by saying: “Over the past few months, there has been an unprecedented rise in global energy prices which has affected many businesses. As a result of this increase, the price of the electricity used to power the GeniePoint network has also risen.”
However, GeniePoint also add that in comparison to last year’s tariff, their electricity costs have more than doubled, making it inevitable that a rise in price was on the cards. They also point out that despite the rise within the energy market this year, they have done their utmost to hold off passing down the cost to customers for as long as they can. The fact they didn’t increase network prices at the time certainly proves this.
The increase comes at a time when the cost of living is rapidly on the increase, as the government are seemingly laying down plans to increase National Insurance contributions and possibly Income Tax too. The Bank of England have already suggested that a rise in interest rates by half percent could also occur. Plus, many other energy providers are looking to increase tariff costs to maintain stability.
Although GeniePoint users may feel let down, the company are being pragmatic with their decision making by adding: “We wish we could avoid increasing our prices, but this price change will mean that we can continue to provide you with access to our growing GeniePoint network and commit to improving our services to you. We have made some important improvements to our network this year, including simplifying our prices, launching the roll-out of contactless chargers, moving to pay as you go and growing our customer service team. We want to continue to make changes so that we can improve the charging experience for all of our drivers and improve the reliability of our network.”
Working with network users
GeniePoint are fully aware that users of their network will no doubt have plenty of questions to ask and have laid out answers to many of the ones most likely to be frequently asked:
Q: When will the new prices be in effect?
Q: Will this change impact pricing across private scheme chargers?
You can find the full list of these schemes here
Q: Will this change impact pricing for a charger at my workplace?
Q: Will the changes within the energy market affect whether the GeniePoint network is powered by renewable electricity?
Q: A charge point near me has been broken for some time. Does this mean that the charger will take longer to be fixed?
Q: Where can I find the new pricing when I charge?
We want to assure you that we’re committed to continuing to make improvements to our service and the reliability of our network. As a registered driver, you’ll still have access to all of our registered user benefits, including access to account management features within our app, plus more exciting benefits coming soon.
If you have any questions about any of the above, call: 020 3598 4087. Alternatively you can email.