What is a pre-installation survey? What is a pre-installation survey? | Smart Home Charge

What is a pre-installation survey?

Every house and customer is unique when it comes to EV charger installations, so it’s important we confirm that a Standard Installation is right for your property and assess your requirements properly.

The pre-installation survey helps avoid any surprise costs on the day and prevents unnecessary delays. It also helps us understand where you’d like the charger located and assess the work involved.

When does the survey take place?

Once you have confirmed which charger you would like, we will ask you to complete the pre-installation survey. Once completed, we will be able to provide you with a final and accurate quote.

There are two ways you can complete the pre-installation survey:

Option 1 – a live video survey with one of our engineers, who will talk you through what they need to see. This is scheduled at a time to suit you and via WhatsApp Video or FaceTime on iPhone.

Option 2 – we can send you a text or email surveylink which will simply guide you through, which photos and videos we need for the pre-installation survey. You can then complete the survey in your own time.

What does the survey look at?

The pre-installation survey ensures you receive a fair and accurate quote before any works commence.

As part of the pre-installation survey, we will need to see:

  • Your off-street parking
  • Service head inside your meter box
  • Main fuse details
  • Fuse board with open lid
  • Space around the consumer unit
  • Inside the meter box
  • Location of where you’d like the charger
  • Where the cable will run

Need help with finding the right charger?

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