Complete your survey online and at home | Smart Home Charge | Smart Home Charge

What is an online site survey and why do I need one?

14th Aug 2019 Danny Morgan


Completing a site survey with us could not be easier. Simply complete our Online Site Survey using your phone or computer, all from the comfort of your own home and without the need for an engineer to visit.

We like to be honest and upfront about the cost of your EV charger installation. And because your installation requirements may be different to someone elses, we treat you as an individual.

That's why we ask you to complete an Online Site Survey first so our engineers can assess the work needed and give you an accurate quote before you pay for anything. We think this is the best approach and it means you can make an informed decision.

 

What if you don't have your electric car yet? Should you do your survey now?

Yes! It's always best to start the process of getting a quote and your charger installed as early as possible. Our advice is to complete an Online Site Survey as soon as you can - after all, the quote is free and you don't need to make a purchase if you don't want to. If you don't want the installation to take place just yet, that's fine - we can always wait.

But, there's lots we can still arrange even if your vehicle is on order, such as giving you a quote and starting to process your OLEV Grant. We can (very) ocassionally encounter some complications with your installation, such as with the evidence the Government requests for your OLEV Grant, so this is also a good reason to start early. 

 

Why do we do the survey first?

We do the installation survey first so we can:

  • Be honest and upfront about the cost of your installation and the work involved
  • Avoid any surprises for you on the day and prevent unnecessary delays
  • Understand where you’d like the charger located so our engineers know what is required when they arrive
  • Start to check if you are likely to be eligible for the Government OLEV Grant (Although we only apply for it on your behalf. We not approve or reject applications)

 

How do I complete the survey?

Simply choose your charger and click "Request a Quote". We'll send you a text or email with a link to your Online Site Survey, which will guide you through the process showing you the photos and video we need. You can then complete the survey in your own time and save it at any point. 

 

What does the survey look at?

The photos we will need from you include the following:

1. Consumer unit
2. Consumer unit area
3. Meter box area
4. Meter box close up
5. Main fuse details
6. Charger location

 

 

Subscribe to Smart Home Charge on YouTube for more tips, advice and reviews.

 

 

What happens next?

Once your photos have been submitted our in-house technicians will assess the work involved and will email you a quote for your electric car charger installation. 

Need help with finding the right charger?

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