EO Mini Pro review and customer feedback | Smart Home Charge | Smart Home Charge

EO Mini Pro review - customer feedback and our expert view

17th Jun 2020 Danny Morgan


We review the EO Mini Pro - one of the most compact chargers available. Read what our editor has to say and see real-world feedback from customers.

The EO Mini Pro is one of, if not the, smallest EV chargers on the market. Made in Britain, it’s a popular choice for those looking for something discreet.

But does form factor come at the cost of usability? Read what our editor Danny Morgan has to say about it as well as real feedback from customer who bought this charger and had it installed.

 

EO Mini Pro – the Smart Home Charge view

The charger

Based in Norfolk, EO is one of the UK’s leading charge point manufacturers with a range of products to suit the domestic and commercial market. We’re reviewing the EO Mini Pro with a focus on the untethered version, although there is a tethered option available but this undermines the best part of this charger in our view.

The compact size and modern design is undeniably the most compelling feature of the EO Mini Pro. As the name suggests, it is diminutive in size and discreet by nature – although if you choose the right colour, it can be also be a bold statement.

I should know because I have one. Because our charge point was to be located on the front of our house and most of the time it would be on show, we wanted something small and unassuming. The EO Mini Pro is the obvious choice for this, measuring just 175mm high by 125mm wide and 95mm deep.

The build quality is really good too. Despite its size it has a reassuring weightiness to it and the smooth, glossy finish adds to the premium feel.

The app

This is where things get a little tricky for the EO Mini Pro. While EO does have its own app for other products in its range, the EO Mini Pro uses the JuiceNet platform.

The setup and pairing of the EO Mini Pro and the app is a slight pain. Upon being switched on, the EO has a time-limited WiFi signal of a few minutes during which you need to pair it with your JuiceNet app. Failure to do so will mean you need to switch the EO off at the mains and back on again.

Tip: download the JuiceNet app and be ready to pair it with your EO Mini Pro on installation day. So when our engineer turns it on, you are ready to set up.

This aside, the JuiceNet app is functional but not particularly user friendly. I’ve encountered a number of bugs where the time on the app is incorrect (which is important for charge scheduling) and on occasion the smart charging did not work at all.

On the whole, it does what it needs to, but eventually I opted to just use the scheduling functions built in to my car which says it all really.

Not all cars have scheduling functionality built in so please check with your dealer. Even so, these functions can be limited.

Summary

I really like the EO Mini Pro. It’s a fantastic piece of design, built in Britain, robust, and I like EO as a company. I wish I could end my review there, but unfortunately the use of the JuiceNet app really does let it down.

To be fair to EO, no charge point manufacturer has completely nailed the charging app user experience yet and it isn’t control of the JuiceNet app. It’s a shame the app drags the EO down with it a little. Use of the app is not always necessary, though.

So who should buy this charger?

If you want something small and discreet with the flexibility of an untethered unit, then the EO Mini Pro is still probably your best option.

If you only intend to use the app occasionally or you will rely on your car’s scheduling features, then the EO Mini Pro really is a great product and you’ll probably be happy together.

If you can’t be bothered with the faff of a slightly tricky app setup or you want a reliable app, then the Ohme and Wallbox Pulsar Plus are better options or consider the Zappi if you have the budget.

 

Customer reviews of the EO Mini Pro

Want to hear what real customers think of the EO Mini Pro?

Download this document to read real customer feedback on the EO Mini Pro and JuiceNet app, warts and all. Comments are based on these categories: Design, Quality, and App.

See Customer Reviews

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