Customer Stories: All very easy and trustworthy

By Tom Seymour

Last updated: Feb 16th 2024

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Andy Webber brought an Easee One ready for when his Audi Q4 e-tron arrives

What made you choose your Audi Q4 E-Tron?

It’s a company car so there were around half a dozen EVs to choose from and so I felt the Audi was the best choice for me.

The company car choice lists are now all EVs, so while I am happy to be moving to an EV and the low tax is a selling point, if I’m being honest I’m probably moving to this technology slightly earlier than I was planning to.

The car’s been on order since last year, but it’s due to arrive before the end of October.

What made you decide to get a home EV charge point installed?

Having a home charger installed was essential for my decision to go to EV.

You can top-up overnight and it’s substantially cheaper than going to a public charging station.

How did you find Smart Home Charge?

I found them through a web search, but it later transpired that my friend had used them too.

So it was a combination of my own research and then a recommendation.

What made Smart Home Charge stand out from other installers?

I looked at various sites, but I got the impression from Smart Home Charge that everything would all be taken care of and it was transparent.

The charger, the installation, the advice and the guidance.

I didn’t get that warm feeling or confidence from other sites I was looking at. 

How was your experience when browsing our website?

I looked through all the reviews and videos to help decide which charger to go for.

That narrowed it down based on some of the functionality and design I was looking for. 

Did you find the world of EV charging at home confusing initially?

If so, what were some of the difficulties you found when looking for a home charging point? 

I got everything I needed from the website.

Things like whether to go for tethered or untethered? Should you get WiFi or a 4G connection or a charger that does both?

Those were some of the questions I had and the website helped me with those areas.

I looked up the running costs for the Audi Q4 e-tron using the cost to charge tool.

I’m going to switch to Intelligent Octopus Go as a result now when the car turns up.

How did Smart Home Charge help make things easy when it came to choosing a charger and getting one installed?

It was made quite clear when I was doing research on Smart Home Charge what functionality and limitations each charger would have.

For example, whether it would work with solar or not.

I knew how much it was going to cost to install and having that clarity was really useful.

I’d narrowed it down to the Easee One and then started to look at other charger reviews just to finalise that decision.

What made you choose the Easee One?

I started researching for a home charger as soon as the order for the Audi went through.

There was an offer with Audi through Pod Point, but I didn’t want the big white disc.

I was prepared to pay a small premium and get a charger that I wanted instead. 

The charger is right on the front of our house so I knew I didn’t want something too prominent.

A close friend of ours recently bought an EV and it turned out they got the Easee One installed through Smart Home Charge as well.

So that was another positive recommendation for both the charger and the installer.

How did you get on with the online site survey? Did you find it easy to follow?

I just sent pictures across.

The guidance is really good with how to do it.

The hardest thing for my property was the route.

The electricity supply goes from the middle of the house and so I picked a certain route that would be hidden behind furniture.

I sent a video across as well and then a quote came back the same day.

The route I requested was longer than the standard, but it was made clear that I would need some extra cabling.

How would you rate your installer and the work they did?

The installer was great. He was due between 8 am and 10:30 am and arrived at 8:15 am.

He was really considerate about the house and cleared up after himself.

He suggested an alternative route under the house, but it wasn’t doable.

The route I had suggested was to limit the visual impact of the route of the cabling and to be fair, while there were easier and shorter routes that would have been possible, he carried out what I wanted.

He wanted to do the best job for me, rather than the quickest and easiest option.

Did the installer go the extra mile?

I work from home and so does my wife.

The installer arrived early enough that he could quickly whip on with the work and he was done before we settled into our daily routine.

He was very mindful of when the power would be shut off.

He had a gizmo that showed that the charger was working and he went through everything in terms of how the Easee app works.

How else did Smart Home Charge help you?

I don’t think Smart Home Charge or the installer could have done more really, other than pay for the charger and installation! 

What would you say to someone who is looking to buy a home EV charging point and is considering Smart Home Charge?

All very easy and trustworthy.