The short answer is yes. It is theoretically possible to use a Tesla Wall Connector with another EV with a Type 2 connection. However, the Tesla Wall Connector is only available to purchase directly from the Tesla store (not Smart Home Charge). The Tesla store requires a login from a verified Tesla vehicle owner, which means only Tesla owners are really able to get hold of the product. 

We do not recommend the Tesla Wall Connector for any vehicle other than a Tesla.

The Tesla Wall Connector is the only charge point that Smart Home Charge is unable to stock and sell directly to customers. It must be ordered by customers who are Tesla owners via the Tesla store.

However, we can still complete the installation of a Tesla charge point. If you have your EV or it is on order, then we can quote for your installation - simply click Request a Quote at the top of the page to get started.

Yes, the Tesla Wall Connector is 22kW capable out of the box. Whether your vehicle charges at this rate depends on two factors - which model Tesla you have and your property's electricity supply. The Tesla Model 3, for example, has a limit of 11kW while some versions of the Model S and X go up to 17kW - this can also vary between model years too. 

You will also need a three-phase supply at your property to facilitate up to 22kW charging. Most UK residential properties do not have this, which will likely mean your Tesla is limited to a 7.4kW charging rate due to your property's supply.

The Tesla Wall Connector is designed for use outside and has a IP55 rating for water ingress, so it should operate just fine in the UK weather.

The Tesla Wall Connector will emit a WiFi signal after being powered on. This will enable you to connect it to your phone and then your home WiFi. If you're getting an installation with Smart Home Charge then our engineer will complete this initial setup for you. But if you need to go through this process post-installation then you can follow the steps in this guide to setting up the Tesla Wall Connector.

Unlike other charge points which have the scheduling features built into the app, the Tesla Wall Connector relies on the settings in the Tesla vehicle. There is no scheduling function built in to the Wall Connector or the Tesla app.

Simply select the charging menu on your Tesla vehicle screen where you can opt for a simple "Start Charge" time or a "Charge by Departure Time". You can also instruct the Tesla to charge at off-peak rates within the same menu area.

No, there is only the silver finish you can see on the Tesla store.

Yes. The Tesla Wall Connector is a tethered unit, which means the cable is permanently attached. The standard cable length is 2.5m which is good for neater cable management in smaller spaces, but you can upgrade to a longer 7.5m cable for more flexibility when parking at home.

Yes, though this depends on your property which we will assess at the remote site survey stage. UK Requirements for Electrical Installations (BS 7671) mean that electric car charge points installed outdoors on a PME (TN-C-S) earthing system, should have an earth rod or alternative suitable device.

Yes there is, you can find them under the guides section of our website or by clicking the links below:

• Set-up guide
• Troubleshooting guide

Many customers will not need any upgrades to their electricity supply before having an EV charger installed. All installers are however required to notify the local Distribution Network Operator (DNO) of any EV charger installations, who will advise you and us if an upgrade to your property’s main fuse is necessary. This depends on your property’s “maximum demand” estimate, (which is submitted by our in-house technicians to your DNO as part of our process), the size of the main fuse or if your property is on a looped supply (connected to your neighbour). Any potential works will be handled by your DNO and they will contact you directly if this is the case.

If you have an EV or plug-in hybrid, or have one on order, then you are ready to get a charger installation quote. Simply choose the electric car charger you like the look of and select "Request a Quote" at the top of this page. Don't worry if you're not 100% sure on the charger - there will be time to swap this before payment if your change your mind.

Every installation is unique, which is why we ask you to complete our remote Online Site Survey. We need to properly assess the work involved in order to give you an accurate and honest quote. Our website prices are meant to be a guide and show the minimum cost for an installation of each particular charger. So, that means the quote we email to you may be different to the price on the website.

Typically this is 3-4 weeks after payment if you are claiming the Government OZEV Grant and a little quicker if you aren't. The main factors that affect your installation date are your remote site survey completion time, OZEV Grant application, and whether your DNO needs to complete any upgrades to your electricity supply before we install your charger. We keep you updated at each stage of the process, but you can help keep things moving by completing your remote site survey quickly and providing your OZEV Grant application evidence when we ask for it.

You can still get an installation from us even if you can’t find your vehicle on our website. Simply “Request a Quote” for the charger you like and tell us which vehicle you have in the quote form. Our vehicle listings are updated regularly but are not meant to be a definitive guide – there are simply too many new EVs and plug-in hybrids being launched for us to keep up!

Smart Home Charge is a nationwide installer, covering England, Scotland and Wales. We have experienced engineers covering all major cities and regions. We have limited capacity in some remote areas, but we will always advise you of availability and any expected lead time before you start your survey.

Yes. Our engineers will complete the initial setup and pairing of the charger app with the charge point itself as this is considered as part of the installation. However, the engineers are not required to demonstrate how the app works or set up any schedules for you. We have a number of setup guides, reviews, and troubleshooting articles on our website that may help or you can contact the manufacturer directly.

As OZEV-approved installers, we are able to help you apply for the £350 Grant supplied by the Government towards to the cost of your EV charge point installation. Our team will assess your eligibility for the grant and work with you to supply the right evidence to the Government in order to claim the grant. Your installation will not be booked until we have all the required documentation to submit your claim to the Government. However, as an installer Smart Home Charge does not approve or reject your claim and a successful charger installation does not mean your claim was approved. It can take up to three months post installation for confirmation of approval or rejection of your claim from the Government. To learn more, read our guide to the OZEV Grant and eligibility.