Sync EV - WiFi

Yes there is. You can view our Sync EV product support page right here.

Yes. The Sync EV is an untethered charge point, which means it has no cable permanently attached. Because the socket is a universal socket, it will work with both Type 1 and Type 2 electric vehicles.

Yes, you can order an optional charging cable to use with the Sync EV (additional cost). Most electric cars should come with a charging cable that you can use with the Sync EV or public charge points, but they can be quite short (2.5m on average). You can order a 5-metre or 10-metre Type 2 charging cable for use with the Sync EV and your Type 2 EV. Please specify this when completing your Request a Quote form.

No, the Sync EV is only available as a 7.4kW charge point. This is more than enough for most EV drivers and in fact most UK residential properties cannot facilitate a 22kW charger - find out why in our guide to 22kW three-phase charging.

The Sync EV is a durable home EV charge point that is rated IP54 for water ingress. This means it should operate just fine outside in UK weather.

Yes, you can do this in the app. For more instructions on how to do this, please see our troubleshooting guide.

Our engineers will complete the initial pairing and setup on the day of installation. But if you run into any technical issues post-installation then you may need to re-add the Sync EV to your app.

Check out our Sync EV product support page for insutrctions and advice.

Yes, the Sync EV is available in Black or White. However, white is currently out of stock due to high demand.

There is a three-year manufacturer warranty supplied by Sync EV. If you are experiencing any issues under warranty, you should contact Sync EV.

Unfortunately, the Sync EV only supports 2.4ghz wi-fi signals and is not compatible with 5ghz wi-fi signals. Most broadband routers however are dual band meaning they can transmit both 2.4ghz and 5ghz wi-fi signals.

Many customers will not need any upgrades to their electricity supply before having an EV charger installed. All installers are however required to notify the local Distribution Network Operator (DNO) of any EV charger installations, who will advise you and us if an upgrade to your property’s main fuse is necessary. This depends on your property’s “maximum demand” estimate, (which is submitted by our in-house technicians to your DNO as part of our process), the size of the main fuse or if your property is on a looped supply (connected to your neighbour). Any potential works will be handled by your DNO and they will contact you directly if this is the case.

If you have an EV or plug-in hybrid, or have one on order, then you are ready to get a charger installation quote. Simply choose the electric car charger you like the look of and select "Request a Quote" at the top of this page. Don't worry if you're not 100% sure on the charger - there will be time to swap this before payment if your change your mind.

Every installation is unique, which is why we ask you to complete our remote Online Site Survey. We need to properly assess the work involved in order to give you an accurate and honest quote. Our website prices are meant to be a guide and show the minimum cost for an installation of each particular charger. So, that means the quote we email to you may be different to the price on the website.

Typically this is one to four weeks after payment. The main factors that affect your installation date are your remote site survey completion time and whether your DNO needs to complete any upgrades to your electricity supply before we install your charger. We keep you updated at each stage of the process, but you can help keep things moving by completing your remote site survey quickly.

You can still get an installation from us even if you can’t find your vehicle on our website. Simply “Request a Quote” for the charger you like and tell us which vehicle you have in the quote form. Our EV database is updated regularly but are not meant to be a definitive guide – there are simply too many new EVs and plug-in hybrids being launched for us to keep up!

Smart Home Charge is a nationwide installer, covering England, Scotland and Wales. We have experienced engineers covering all major cities and regions. Find out if we install EV chargers in your area with our location checker.

Yes. Our engineers will complete the initial setup and pairing of the charger app with the charge point itself as this is considered as part of the installation. However, the engineers are not required to demonstrate how the app works or set up any schedules for you. Visit our EV charger support section for useful tips and troubleshooting.

As OZEV-approved installers, we are able to help you apply for the EV Chargepoint Grants supplied by the Government landlords, renters, workplace and more. Our team will assess your eligibility for the grant and work with you to supply the right evidence to the Government in order to claim the grant. Your installation will not be booked until we have all the required documentation to submit your claim to the Government.

However, as an installer Smart Home Charge does not approve or reject your claim and a successful charger installation does not mean your claim was approved. It can take up to three months post installation for confirmation of approval or rejection of your claim from the Government.